SOLIDWORKS Customer Success Engineer

Job Title: SOLIDWORKS Customer Success Engineer

Job Description:

The SOLIDWORKS Customer Success Engineer will be responsible for ensuring that customers achieve their desired outcomes while using SOLIDWORKS software. This role involves providing technical support, training, and guidance to clients, helping them leverage the full potential of the SOLIDWORKS suite in their design and engineering processes. The engineer will work closely with customers to understand their needs, troubleshoot issues, and provide solutions that enhance their overall experience. This position requires a combination of technical expertise, customer service skills, and the ability to communicate effectively with various stakeholders.

Key Responsibilities:

- Provide expert technical support to customers using SOLIDWORKS products.

- Conduct training sessions and workshops to educate users on best practices and advanced features of the software.

- Collaborate with customers to understand their specific needs and provide tailored solutions.

- Troubleshoot and resolve software-related issues in a timely manner.

- Gather customer feedback and communicate it to the development team to drive future product enhancements.

- Create and maintain documentation and resources, including user guides and tutorials.

- Assist in the onboarding process for new customers to ensure a smooth transition to SOLIDWORKS.

- Participate in customer success initiatives to enhance overall satisfaction and retention.

• Proactive Visits

• Value added activities for existing customers 

Skills and Qualifications:

- Proficient in SOLIDWORKS software and related applications.

- Strong background in engineering, product design, or a related field.

- Excellent problem-solving skills and the ability to think critically.

- Strong interpersonal and communication skills to interact effectively with customers.

- Experience in teaching or training others in a technical environment.

- Ability to work collaboratively within a team and with cross-functional stakeholders.

- Understanding of product development processes and project management principles.

Tools and Technologies:

- SOLIDWORKS (various applications including 3D CAD, PDM, and simulation tools).

- Customer relationship management (CRM) software to manage customer interactions.

- Remote desktop support tools for troubleshooting customer issues.

- Documentation tools for creating user guides and training materials.

- Communication platforms for conducting virtual training sessions and meetings.

This role provides a unique opportunity to make a significant impact on customer satisfaction and success while working with one of the leading design software solutions in the industry.

Roles and Responsibilities

About the Role:

- Provide top-notch technical support to SOLIDWORKS users, ensuring they have a seamless experience with the software.

- Assist customers in troubleshooting issues, optimizing their workflows, and implementing best practices related to SOLIDWORKS.

- Collaborate with sales and product teams to identify customer needs and suggest solutions that enhance user satisfaction.

About the Team:

- Work within a dynamic team of engineers and support specialists dedicated to delivering exceptional customer service.

- Engage with a diverse group of professionals who bring varied backgrounds in engineering, software development, and customer service.

- Participate in team meetings to share insights, discuss challenges, and celebrate successes related to customer interactions.

You are Responsible for:

- Handling customer inquiries efficiently and effectively, ensuring timely resolutions for technical issues.

- Conducting training sessions and webinars to educate users about SOLIDWORKS features and capabilities.

- Gathering feedback from customers to communicate enhancements and potential product improvements to internal teams.

To succeed in this role – you should have the following:

- Proficiency in SOLIDWORKS software with a strong understanding of its features and functionalities.

- Excellent problem-solving skills and the ability to communicate complex technical concepts to non-technical users.

- Strong interpersonal skills to build lasting relationships with customers and a passion for helping others succeed.