Customer Success Engineer

About TexAu:

TexAu empowers sales and marketing teams by providing the data they need to fuel growth. We're building a powerful platform that automates data collection, cleaning, and enrichment, helping our users identify and connect with the right prospects, ultimately driving more deals and better marketing outcomes. Think of us as the go-to solution for actionable sales and marketing intelligence.

TexAu | Find Leads Anywhere, Reach People Everywhere

As a Customer Success Engineer, you'll be the technical backbone of our customer-facing operations. You'll work closely with users to troubleshoot issues, guide them through product capabilities, and ensure they get maximum value from TexAu. This role blends technical depth with empathetic communication, making you a key player in driving customer satisfaction and retention. You'll operate during US business hours and collaborate with engineering and product teams to surface insights and improve the platform.

Key Responsibilities:

• Respond to customer technical queries with clarity, empathy, and precision—via Intercom, email, and support tickets.
• Debug and resolve issues related to Supabase, SQL queries, NestJS APIs, and AWS CloudWatch logs.
• Guide users through platform capabilities, integrations, and best practices for automation and data workflows.
• Collaborate with engineering to escalate and resolve complex bugs, and contribute to internal documentation.
• Monitor and triage incoming support requests in Intercom, ensuring timely and high-quality responses.
• Create and maintain technical help articles, FAQs, and walkthroughs to empower self-service.
• Identify recurring issues and propose product or documentation improvements.
• Assist with onboarding new customers, including setup guidance and workflow optimization.
• Advocate for customer needs internally, surfacing feedback to product and engineering teams.
• Participate in internal QA and testing of new features before release.
• Maintain a deep understanding of TexAu's platform, APIs, and automation capabilities.

Who You Are:

• You're a technically savvy communicator who thrives at the intersection of engineering and customer experience.
• You have hands-on experience with Supabase, SQL, NestJS, and AWS debugging tools like CloudWatch.
• You're a natural problem-solver who enjoys digging into logs, reproducing issues, and guiding users to resolution.
• You're empathetic, patient, and articulate—able to translate technical concepts into user-friendly language.
• You're proactive, organized, and comfortable working independently during US business hours.
• You're energized by helping others succeed and improving processes along the way.

Requirements:

• 1+ years of experience in a technical support, solutions engineering, or customer success role.
• Strong proficiency in SQL and backend debugging (especially with NestJS and Supabase).
• Experience working with REST APIs and understanding of HTTP request/response cycles.
• Excellent written and verbal communication skills.
• Experience using Intercom for customer support and ticket management.
• Comfortable working in a fast-paced, remote-first environment.
• Ability to work US business hours consistently.

Bonus Points:

• Familiarity with AWS services, especially CloudWatch, IAM, and Lambda.
• Experience with frontend debugging (React, browser dev tools).
• Familiarity with automation platforms or data enrichment tools.
• Prior experience supporting SaaS or API-first products.
• Contributions to help centers, documentation, or community forums.
• Experience with other ticketing systems like Zendesk or Freshdesk.

If you're a technically sharp, customer-obsessed engineer who loves solving problems and making users successful, we'd love to hear from you

Job Type: Full-time

Pay: ₹25, ₹35,000.00 per month

Work Location: In person