Senior Customer Retention Executive

4 days ago

Pune, Maharashtra, India The-Connections Full time

 Location:  Camp, Pune

 Experience Required:  Minimum 5 Years in International BPO (US/UK Process)

 Salary Range:  ₹5 – 6 LPA + PF, ESIC, Insurance & Incentives

About the Role

We are hiring a Senior Customer Retention Executive  with high-level international calling experience . This role is ideal for someone with a strong background in voice process roles, outbound tele-calling and client retention .

The successful candidate will have excellent communication skills, a confident US/UK accent, and proven international BPO experience .

You will be responsible for delivering world-class customer service  and ensuring long-term customer success  for reputed education and school brands .

Key Responsibilities
  • Make high-value outbound retention calls  using a consultative, customer-first approach.
  • Engage, retain, and build trust with clients by addressing concerns and offering tailored solutions.
  • Deliver premium service quality  with empathy and professionalism.
  • Accurately document all customer interactions in CRM and call documentation systems .
  • Achieve and exceed daily, weekly, and monthly retention and conversion targets .
  • Collaborate with internal teams to ensure seamless customer success and retention .
Required Skills & Qualifications

Minimum 5 years of international BPO / call center experience , preferably in voice process (US/UK)  roles.

Proven expertise in customer retention, client retention, and outbound telecalling .

Excellent communication with neutral / US / UK accent .

Strong persuasion, negotiation, and objection-handling skills .

Confident, empathetic, and target-driven professional.

Hands-on experience with CRM tools, call center systems, and customer service documentation .

Why Join Us?

Competitive salary package: ₹5 – 6 LPA

Attractive performance-based incentives

Full benefits: PF, ESIC, Insurance, Incentives

International work culture with reputed global education brands

Opportunity to grow within customer success and retention leadership  roles

How to Apply

Apply directly via LinkedIn Easy Apply  or send your CV to  or

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