Ugaoo - Customer Retention Specialist (2-4 Yrs) Pune (after-sales/customer Service)

Customer Retention Specialist required at Ugaoo Agritech Pvt Ltd Website www ugaoo com Years of Experience - 2 yearsLocation - Pune BanerAbout Us Your Growth Our PriorityAt Ugaoo we re more than just a gardening brand-we re a movement Rooted in the rich legacy of Namdeo Umaji Agritech a pioneer with over 135 years of expertise in agriculture and horticulture Ugaoo is charting a fresh course for the future of gardening The global gardening market is projected to grow to 120 billion by 2027 and we re at the forefront of this transformation What does that mean for you It means you have the opportunity to be part of a dynamic fast growing company that blends time-tested wisdom with modern innovation As a young company Ugaoo is the perfect place for those eager to make an impact push boundaries and grow-both personally and professionally What s in it for you - Continuous Learning At Ugaoo we re committed to your personal and professional development Whether you re honing your skills or exploring new ones we provide the tools and environment you need to grow - Ownership of Your Journey You ll have the freedom to take charge of your projects and see them through from start to finish We value initiative and empower our team members to lead with confidence - Collaborative Culture You ll work alongside a team of passionate individuals who support each other every step of the way We believe in the power of collaboration where every voice is heard and every idea counts - Room to Shine In our performance-driven environment your contributions won t go unnoticed We celebrate success and ensure that your achievements are recognized and rewarded About the opportunity - We are looking for a Customer Retention Specialist to lead develop and execute Ugaoo s customer retention - You will be responsible for developing and executing retention strategies to increase customer lifetime value and reduce churn - The successful candidate should have a deep understanding of customer behavior and be able to identify opportunities to improve retention - We re looking for a strong visual and data-minded marketer You are creative digitally-savvy curious and eager to continue learning - This role reports to the Co-founder and will be responsible for identifying and executing strategic initiatives to improve customer engagement retention managing reporting and analysis Responsibilities - Develop and execute retention strategies that align with the company s goals and objectives - Analyze customer data to identify trends and insights that can inform retention initiatives - Collaborate with cross-functional teams design product customer service to deliver on retention goals - Build and maintain customer segmentation models to target specific customer segments with relevant retention campaigns - Manage retention campaigns across email SMS app push notifications and other channels- Identify implement automation campaigns at various stages of the customer lifecycle - Conduct A B tests to optimize retention campaigns and improve customer engagement - Monitor retention metrics and report on the success of retention initiatives to senior management - Respond to customer feedback and inquiries related to retention efforts Requirements - Bachelor s degree in marketing business or a related field- 2 years of experience in customer retention CRM- Strong analytical skills and experience working with customer data- Excellent communication skills both written and verbal- Experience working with email marketing platforms CRM software and customer data platforms- Knowledge of A B testing methodologies and campaign optimization tactics- Ability to work collaboratively across departments and with external vendorsWho We re Looking For We re seeking individuals who are not just looking for a job but are ready to embark on a journey If you re accountable driven and eager to grow beyond your current role you ll thrive here We want go getters who aren t afraid to roll up their sleeves challenge themselves and make a tangible impact At Ugaoo the sky isn t the limit-it s just the beginning Join us and let s grow together because we believe Plants Grow People ref updazz com