Customer Retention Specialist

3 days ago

Pune, Maharashtra, India beBeeRetention Full time ₹ 6,00,000 - ₹ 12,00,000

Our organization is looking for a highly skilled Customer Retention Specialist to play a pivotal role in customer satisfaction. The ideal candidate will be responsible for visiting customers, addressing their concerns, and offering suitable rates to ensure customer retention. Effective communication skills are essential in achieving targets and building strong relationships with customers.

Key Responsibilities:
  • Visiting customers regularly to address their concerns and offer competitive rates
  • Managing service requests from initiation to closure
  • Acting as the primary point of contact between customers and the sales team
Requirements:
  • Minimum graduate degree in any stream
  • Excellent communication and interpersonal skills
  • Proficiency in regional language Marathi
  • Basic knowledge of Excel

Why this Role? As a Customer Retention Specialist, you will have the opportunity to make a real impact on our customers' lives by providing exceptional support and services. You will work closely with the sales team to identify and resolve customer issues, ensuring timely closure of service requests. This role requires a high level of professionalism, discretion, and attention to detail.

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