Customer Loyalty Growth Specialist

18 hours ago


Pune, Maharashtra, India beBeeLoyalty Full time ₹ 6,00,000 - ₹ 9,00,000
Retention Marketing Role

We are seeking a highly skilled Retention Marketing Expert to join our team. This full-time, remote role is perfect for someone who is passionate about customer loyalty, LTV growth, and habit-building strategies in D2C e-commerce.

The ideal candidate will have a proven track record of success in scaling Email, WhatsApp, SMS, and Push Notification channels. They will also have expertise in Klaviyo, QuickReply, and equivalent platforms.

  • Design customer journeys that increase repeat purchases, shorten reorder cycles, and build habits that make supplements part of a pet parent's daily routine.
  • Track and optimize LTV, retention curves, churn, reorder intervals, and loyalty metrics.
Key Responsibilities:
  • Build a complete retention roadmap: flows, automations, and campaigns across Email, SMS, WhatsApp, and Push.
  • Write high-converting copy for emails, WhatsApp flows, and SMS that resonates emotionally with pet parents.
Requirements:
  • 3+ years of experience in retention marketing for D2C e-commerce.
  • Proven success in scaling Email, WhatsApp, SMS, and Push Notification channels.
  • Platform expertise in Klaviyo, QuickReply, and equivalents.
Benefits:
  • Remote work environment.
  • Paid learning resources.
  • 40% discount on products for your own dog.


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