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18 hours ago
We are seeking a highly skilled Retention Marketing Expert to join our team. This full-time, remote role is perfect for someone who is passionate about customer loyalty, LTV growth, and habit-building strategies in D2C e-commerce.
The ideal candidate will have a proven track record of success in scaling Email, WhatsApp, SMS, and Push Notification channels. They will also have expertise in Klaviyo, QuickReply, and equivalent platforms.
- Design customer journeys that increase repeat purchases, shorten reorder cycles, and build habits that make supplements part of a pet parent's daily routine.
- Track and optimize LTV, retention curves, churn, reorder intervals, and loyalty metrics.
- Build a complete retention roadmap: flows, automations, and campaigns across Email, SMS, WhatsApp, and Push.
- Write high-converting copy for emails, WhatsApp flows, and SMS that resonates emotionally with pet parents.
- 3+ years of experience in retention marketing for D2C e-commerce.
- Proven success in scaling Email, WhatsApp, SMS, and Push Notification channels.
- Platform expertise in Klaviyo, QuickReply, and equivalents.
- Remote work environment.
- Paid learning resources.
- 40% discount on products for your own dog.
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