Regional Customer Experience Director

7 days ago

Pune, Maharashtra, India beBeeLeadership Full time ₹ 9,00,000 - ₹ 12,00,000
Customer Experience Leadership Role

This is a senior customer-facing leadership position responsible for driving region-specific strategies that consistently exceed customer expectations and foster loyalty.

Key Responsibilities:
  • Customer Onboarding & Relationship Management
    • Lead the regional customer onboarding process to ensure smooth transitions, creating delightful first impressions for customers.
    • Cultivate long-term relationships with both internal and external stakeholders, ensuring customer comfort and satisfaction at every touchpoint.
    • Proactively engage with customers at each stage of the lifecycle to foster loyalty and satisfaction.
  • Customer Advocacy & Crisis Management
    • Manage and resolve escalated customer queries and complaints effectively, using your crisis management skills to turn challenging situations into positive outcomes.
    • Serve as a strong advocate for customers within the organization, ensuring their needs and concerns are addressed swiftly.
    • Develop and maintain a robust escalation process for handling complex or high-priority issues.
  • Process Optimization & Cross-Functional Collaboration
    • Drive continuous improvement in customer service processes, collaborating with cross-functional teams to align internal operations with customer-centric goals.
    • Ensure timely and accurate completion of all customer-related documentation and transactions, such as payment receipts and property-related queries.
    • Work closely with teams such as Facility Management, Sales, Legal, and Finance to resolve issues and optimize service delivery.
  • Data Management & System Integration
    • Oversee the maintenance of accurate customer data in CRM and ERP systems, ensuring real-time updates and seamless interactions.
    • Leverage data insights and feedback to drive process improvements and identify areas for customer experience enhancement.
  • Strategic Leadership & Innovation
    • Develop and implement region-specific strategies that consistently exceed customer expectations and foster loyalty.
    • Lead the customer-centric culture transformation in the organization, ensuring a customer-first approach across all teams and departments.
    • Continuously analyze and leverage customer feedback, market trends, and best practices to innovate customer service offerings and strategies.

Key Deliverables / KRAs:

  • Improved customer satisfaction and retention metrics across the region.
  • Swift and effective resolution of customer complaints and escalations.
  • Seamless cross-departmental collaboration leading to a more cohesive customer service approach.
  • Accurate and timely documentation, financial resolution, and data management supporting customer engagement.
  • Implementation of innovative customer service strategies that promote loyalty and advocacy.

Preferred Candidate Profile:

  • 10+ years in a senior customer-facing role, ideally within Real Estate, Hospitality, or other customer-intensive industries.
  • Proven track record in handling customer experience strategy, issue resolution, and team leadership at a regional level.

  • Director, Customer Support

    2 weeks ago

    Pune, Maharashtra, India Workday Full time

    Your work days are brighter here At Workday it all began with a conversation over breakfast When our founders met at a sunny California diner they came up with an idea to revolutionize the enterprise software market And when we began to rise one thing that really set us apart was our culture A culture which was driven by our value of putting our people...

  • Senior Regional Food Service Transformation Specialist

    2 days ago

    Pune, Maharashtra, India beBeeProgramManagement Full time ₹ 15,00,000 - ₹ 20,00,000

    Regional Food Service DirectorThis is a critical leadership position focused on transforming food delivery programs across India, Asia and the Australasia region.

  • Director of Regional Operations

    4 days ago

    Pune, Maharashtra, India beBeeStrategist Full time ₹ 1,50,00,000 - ₹ 2,50,00,000

    About the RoleThis role oversees strategic leadership and direction for all functions within countries in a region. The ideal candidate will provide tailored priorities and strategies ensuring alignment with organizational business goals, brand vision, and values.The successful candidate will ensure policies and procedures are country specific while...

  • Regional Director

    3 weeks ago

    Pune, Maharashtra, India Strategic Talent Partner Full time

    We're looking for a dynamic professional who own the P&L for the businessunit, driving acquisition of SMEs to large enterprises as paid IndiaMARTmembers. Lead AOP execution across revenue, cost, and customer growth.Optimize COCA, boost engagement, and ensure high renewals through acustomer-first approach. Collaborate with product teams forenhancements,...

  • Regional Director

    1 week ago

    Pune, Maharashtra, India Strategic Talent Partner Full time

    We're looking for a dynamic professional who own the P&L for the business unit, driving acquisition of SMEs to large enterprises as paid IndiaMART members. Lead AOP execution across revenue, cost, and customer growth. Optimize COCA, boost engagement, and ensure high renewals through a customer-first approach. Collaborate with product teams for ...

  • Regional Director

    3 days ago

    Pune, Maharashtra, India Strategic Talent Partner Full time

    We're looking for a dynamic professional who own the P&L for the businessunit, driving acquisition of SMEs to large enterprises as paid IndiaMARTmembers. Lead AOP execution across revenue, cost, and customer growth.Optimize COCA, boost engagement, and ensure high renewals through acustomer-first approach. Collaborate with product teams forenhancements,...

  • Customer Experience Associate

    3 days ago

    Pune, Maharashtra, India Stahl Kitchens Full time

    About StahlAt Stahl, we believe that the best times and fondest memories are created around food. Our mission is toenable the best cooking experiences by creating thoughtfully crafted, user-centric products.Role OverviewAs a Customer Experience Associate at Stahl, you will be the first point of contact for our customers,ensuring a seamless and delightful...

  • Customer Experience Expert

    2 days ago

    Pune, Maharashtra, India beBeeCustomer Full time ₹ 4,00,000 - ₹ 8,00,000

    About Stahl, we believe that the best times and fondest memories are created around food. Our mission is to enable the best cooking experiences by creating thoughtfully crafted, user-centric products.Role OverviewYou will be the first point of contact for our customers, ensuring a seamless and delightful experience across all communication channels.You will...

  • Technical Product Director

    2 days ago

    Pune, Maharashtra, India Chase- Candidate Experience page Full time ₹ 15,00,000 - ₹ 20,00,000 per year

    Ignite your passion for product innovation by leading customer-centric development, inspiring solutions, and shaping the future with your strategic vision and influence.As the Technical Product Director within the Application Platform team at Chase Travel, you will lead the strategy and execution of products that empower developers to build, deploy, and...

  • Customer Experience Associate

    4 days ago

    Pune, Maharashtra, India Stahl Kitchens Full time

    About Stahl At Stahl, we believe that the best times and fondest memories are created around food. Our mission is to enable the best cooking experiences by creating thoughtfully crafted, user-centric products. Role Overview As a Customer Experience Associate at Stahl, you will be the first point of contact for our customers, ensuring a seamless and...