Senior Customer Retention Executive

4 weeks ago


Pune, Maharashtra, India The-Connections Full time
Location: Camp, Pune

Experience Required: Minimum 5 Years in International BPO (US/UK Process)

Salary Range: ₹5 – 6 LPA + PF, ESIC, Insurance & Incentives

About the Role

We are hiring a Senior Customer Retention Executive with high-level international calling experience. This role is ideal for someone with a strong background in voice process roles, outbound tele-calling and client retention.

The successful candidate will have excellent communication skills, a confident US/UK accent, and proven international BPO experience.

You will be responsible for delivering world-class customer service and ensuring long-term customer success for reputed education and school brands.

Key Responsibilities

- Make high-value outbound retention calls using a consultative, customer-first approach.
- Engage, retain, and build trust with clients by addressing concerns and offering tailored solutions.
- Deliver premium service quality with empathy and professionalism.
- Accurately document all customer interactions in CRM and call documentation systems.
- Achieve and exceed daily, weekly, and monthly retention and conversion targets.
- Collaborate with internal teams to ensure seamless customer success and retention.

Required Skills & Qualifications

Minimum 5 years of international BPO / call center experience, preferably in voice process (US/UK) roles.

Proven expertise in customer retention, client retention, and outbound telecalling.

Excellent communication with neutral / US / UK accent.

Strong persuasion, negotiation, and objection-handling skills.

Confident, empathetic, and target-driven professional.

Hands-on experience with CRM tools, call center systems, and customer service documentation.

Why Join Us?

Competitive salary package: ₹5 – 6 LPA

Attractive performance-based incentives

Full benefits: PF, ESIC, Insurance, Incentives

International work culture with reputed global education brands

Opportunity to grow within customer success and retention leadership roles

How to Apply

Apply directly via LinkedIn Easy Apply or send your CV to info@the-connections.com or hr@the-connections.com

  • Pune, Maharashtra, India The-Connections Full time

     Location:  Camp, Pune  Experience Required:  Minimum 5 Years in International BPO (US/UK Process)  Salary Range:  ₹5 – 6 LPA + PF, ESIC, Insurance & Incentives About the Role We are hiring a Senior Customer Retention Executive  with high-level international calling experience . This role is ideal for someone with a strong background...


  • Pune, Maharashtra, India The-Connections Full time ₹ 6,00,000 - ₹ 7,20,000 per year

     Location: Camp, Pune Experience Required: Minimum 5 Years in International BPO (US/UK Process) Salary Range: ₹5 – 6 LPA + PF, ESIC, Insurance & IncentivesAbout the RoleWe are hiring a Senior Customer Retention Executive with high-levelinternational calling experience. This role is ideal for someone with a strong background in voice process...


  • Pune, Maharashtra, India ViralMint Full time

    Job Description:Experience and Expertise:- Possess a minimum of 2-5 years of hands-on experience in retention marketing within the e-commerce or product-focused industry.- Proficient in utilizing multiple communication channels such as email, SMS, WhatsApp, web push, and app push for customer retention strategies.Channel Management:- Expertise in leveraging...


  • Pune, Maharashtra, India Netcore Cloud Full time ₹ 1,20,000 - ₹ 5,44,000 per year

    Customer Retention Specialist.Pune, India | Full-Time | Client Site.Are you someone who is obsessed with taking Ownership and providing end-to-end Customer satisfaction for escalated issues?Analyzing and maintaining the committed TATs and SLAs for Customers?If so, this is an opportunity for you to join a high-functioning team and make your mark on our...


  • Pune, Maharashtra, India P9 Farms Full time ₹ 12,00,000 - ₹ 36,00,000 per year

    Role & responsibilitiesOwn and manage customer engagement strategy via MoEngage/Clevertap across push notifications, in-app messaging, email, WhatsApp, and SMS.Develop and execute retention-focused campaigns to reduce churn and increase repeat purchases.Segment users effectively using behavioral and transactional data to create personalized customer...


  • Pune, Maharashtra, India Domestic cluster enterprise Full time ₹ 1,04,000 - ₹ 1,30,878 per year

    customer relationship executive" is a company employee responsible for managing and building relationships with customers by actively interacting with them, addressing their concerns, and ensuring a positive experience to promote customer loyalty and retention, often utilizing CRM tools to track interactions and data.


  • Pune, Maharashtra, India Healthy O Me Full time ₹ 1,04,000 - ₹ 1,30,878 per year

    Company DescriptionHealthy-O-Me is a cloud kitchen based near Magarpatta City, Pune, delivering organic, farm-fresh, and nutrient-rich meals to your doorstep. We specialize in a variety of wholesome, exotic offerings including salads, high-protein low-carb options, smoothies, sandwiches, wraps, pasta, soups, and post-workout meals. Rooted in clean,...


  • Pune, Maharashtra, India Nivaata Systems Full time ₹ 13,00,000 - ₹ 15,00,000 per year

    Job Title: Senior Customer Success ManagerLocation: Pune (Base Location)Package: ₹13 – 15 LPAAbout RoutematicRoutematic is a leading employee transportation and mobility solutions provider, leveraging technology to deliver safe, efficient, and reliable commute experiences. We work with top enterprises to manage their end-to-end employee transport needs,...


  • Pune, Maharashtra, India Sayas Cooperative Society Ltd. Full time ₹ 3,60,000 - ₹ 7,20,000 per year

    Job Description: Senior Sales ExecutiveLocation: Maharashtra (field-based) Department: Sales & Business Development Reports to: Regional Sales Manager / Head of SalesRole SummaryThe Senior Sales Executive will be responsible for promoting and selling insurance products across Maharashtra. The role involves achieving sales targets, expanding market reach,...


  • Pune, Maharashtra, India Anshul Group Full time

    Anshul Group, established in 1997, is a prominent real estate developer based in Pune, Maharashtra, India. With over 27 years of experience, the company has successfully delivered homes to more than 3,500 customers across 30 projects. Their developments span over 15 prime locations in Pune, including Bavdhan, Wakad, Balewadi, Baner, Tathawade, Wagholi,...