
Senior Customer Retention Executive
4 weeks ago
Experience Required: Minimum 5 Years in International BPO (US/UK Process)
Salary Range: ₹5 – 6 LPA + PF, ESIC, Insurance & Incentives
About the Role
We are hiring a Senior Customer Retention Executive with high-level international calling experience. This role is ideal for someone with a strong background in voice process roles, outbound tele-calling and client retention.
The successful candidate will have excellent communication skills, a confident US/UK accent, and proven international BPO experience.
You will be responsible for delivering world-class customer service and ensuring long-term customer success for reputed education and school brands.
Key Responsibilities
- Make high-value outbound retention calls using a consultative, customer-first approach.
- Engage, retain, and build trust with clients by addressing concerns and offering tailored solutions.
- Deliver premium service quality with empathy and professionalism.
- Accurately document all customer interactions in CRM and call documentation systems.
- Achieve and exceed daily, weekly, and monthly retention and conversion targets.
- Collaborate with internal teams to ensure seamless customer success and retention.
Required Skills & Qualifications
Minimum 5 years of international BPO / call center experience, preferably in voice process (US/UK) roles.
Proven expertise in customer retention, client retention, and outbound telecalling.
Excellent communication with neutral / US / UK accent.
Strong persuasion, negotiation, and objection-handling skills.
Confident, empathetic, and target-driven professional.
Hands-on experience with CRM tools, call center systems, and customer service documentation.
Why Join Us?
Competitive salary package: ₹5 – 6 LPA
Attractive performance-based incentives
Full benefits: PF, ESIC, Insurance, Incentives
International work culture with reputed global education brands
Opportunity to grow within customer success and retention leadership roles
How to Apply
Apply directly via LinkedIn Easy Apply or send your CV to info@the-connections.com or hr@the-connections.com
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