Executive - Retention

7 days ago

Pune Maharashtra, India Petpooja Full time

Pune, Maharashtra, India
- Permanent
- Renewal & Retention
- 0 - 5 years

Job Title:
Executive - Retention

**Job Description**:

- Good written and verbal communication.
- Customer-service focus.
- Work Experience in helpdesk support, tech support, non-tech support, and software
- support would be required

**Roles and Responsibilities**:

- Conduct field visits to meet clients and strengthen relationships.
- Collaborate with marketing and sales teams to develop retention strategies.
- Analyze customer data to identify trends and areas for improvement.
- Proactively engage with customers in person to address concerns and gather feedback.
- Resolve customer issues promptly and effectively, both in person and remotely.
- Educate customers on product features and updates during field visits.
- Monitor key performance indicators (KPIs) related to retention and implement
- improvement strategies.
- Collaborate with other departments to enhance the overall customer experience.

**Qualification and Skills**:

- Excellent communication skills, including in-person interactions.
- Customer-centric mindset and a willingness to engage directly with clients.
- Strong analytical and problem-solving abilities.
- Ability to work well independently and in teams.
- Previous experience in customer service or sales preferred.

Experience Range:
0 - 5 years

Educational Qualifications:
Any graduation,

Skills Required:
Client Co-ordination, customer handling, Communication Skills, Customer Retention,

Job Code: KL-RNR-RE-PUN-1

About Us

When Petpooja’s first avatar came into being in 2011, it was a simple B2B food delivery model that took bulk food orders from the corporates & passed them forward to the restaurants. But soon, our founders realised that the restaurants they worked with were not living up to their potential and were shutting down forever. Primarily it was due to a lack of coherent technology that could support their daily operations. Their billing machines were as bulky, tedious and old as time. Due to this, the restaurants never had an actual estimate of their profit margins & expenses. Back then, restaurants were suffering more than growing.
This was when our founders decided to build a robust, user-friendly & cost-effective billing software for SMB restaurants that will automate everyday operations and push businesses towards sustainability.
And now, a decade into the industry, we have realized our dream of becoming the ideal restaurant billing solution provider to all & every kind of food service business in India.

Why Us?

Join the Petpooja Family
Petpooja is always on the look-out for passionate and talented individuals. If you think you have the zest to work, learn, and have fun, then this is your nirvana
Attitude before Aptitude:
When we say "Attitude before Aptitude", we mean that you need to have the correct attitude to qualify for a test of aptitude. While we do look for the highest aptitude and professional prowess, but, it's not going to be at the cost of the right attitude.
Organic Growth:

And if you want to know more about our team or culture, drop by our office for a cup of coffee, a game of Table Tennis or Chess (choice is yours) As signified by our name - Petpooja, we’re regarded as great hosts.

  • Retention Executive

    2 days ago

    Pune, Maharashtra, India LET'SECURE INSURANCE BROKER PVT LTD Full time

    **Job Title: Retention Executive** **Employee Name**: **Company Name: let secure insurance Company** **Jo Summary**: **A Retention Support Executive in insurance focuses on maintaining and enhancing customer relationships to prevent policy cancellations and promote policy renewals. This role involves proactive communication with existing policyholders,...

  • Customer Retention Executive

    7 days ago

    Pune, Maharashtra, India ADAR Career LLP Full time

    **Job Title**: Customer Retention Executive **Industry**:Real Estate **Location**: Pune **Experience**:1-3 years (preferably in real estate) **About the Role**: We are hiring a Customer Retention Executive who will be responsible for supporting customers after they book a flat. Your job is to guide them, keep in touch, help with paperwork, and make sure...

  • Client Retention Executive

    2 days ago

    Pune, Maharashtra, India CrelioHealth Full time

    **Job Title: Client Retention Executive** **Location: Pune, India** **Company: CrelioHealth** **Job Summary** The Client Retention Executive is responsible for maintaining and nurturing relationships with clients to ensure their continued satisfaction and loyalty to our company’s services/products. This role is crucial to increasing customer lifetime...

  • Retention Marketing Executive

    6 days ago

    Mumbai, Maharashtra, India Travelxp 4K | HD Full time

    Role: Retention Marketing Executive Department: Marketing Location: Mumbai, Onsite CTC: 3.6- 4.2LPA Travelxp, a leading media and e-commerce travel company, is passionate about creating memorable travel experiences and delivering exceptional service. We are seeking a motivated and analytical Retention Marketing Executive to join our team and help drive...

  • Retention Executive

    2 weeks ago

    Pune, India Alice Blue Financial Services Pvt Ltd Full time

    1.Equity Dealers Should Have Knowledge Of Giving Advice On Buying And Selling Of Investment And Financial Instruments Such As Stocks, Bonds, Commodities, And Mutual Funds. 2.Retention specialists, also known as customer retention specialists, **design and implement customer retention strategies to increase loyalty and retain business**. They analyze...

  • Retention Manager

    3 weeks ago

    Pune, Maharashtra, India ViralMint Full time

    Viral Mint (Digital Marketing Agency) is looking for Retention Manager. Location - Baner, Pune (Work from Office) Experience - more than 4 years. Roles and Responsibilities: 1) Experience and Expertise: Possess a minimum of 2-3 years of hands-on experience in retention marketing within the e-commerce or product-focused industry. Proficient in utilizing...

  • Retention Manager

    1 week ago

    Pune, Maharashtra, India ViralMint Full time US$ 90,000 - US$ 1,20,000 per year

    Viral Mint (Digital Marketing Agency) is looking for Retention Manager.Location - Baner, Pune (Work from Office)Experience - more than 4 years.Roles and Responsibilities:1) Experience and Expertise:Possess a minimum of 2-3 years of hands-on experience in retention marketing within the e-commerce or product-focused industry.Proficient in utilizing multiple...

  • Executive - Retention

    2 weeks ago

    Mumbai, Maharashtra, India Petpooja Full time

    Mumbai, Maharashtra, India - Permanent - Renewal & Retention - 0 - 5 years Job Title: Executive - Retention **Job Description**: - Good written and verbal communication. - Customer-service focus. - Work Experience in helpdesk support, tech support, non-tech support, and software - support would be required **Roles and Responsibilities**: - Conduct field...

  • Senior Customer Retention Executive

    4 hours ago

    Pune, India The-Connections Full time

    Location:  Camp, PuneExperience Required:  Minimum 5 Years in International BPO (US/UK Process)Salary Range:  ₹5 – 6 LPA + PF, ESIC, Insurance & IncentivesAbout the RoleWe are hiring a  Senior Customer Retention Executive  with high-level international calling experience . This role is ideal for someone with a strong background in  voice process...

  • Retention Marketing Specialist

    2 weeks ago

    Pune, Maharashtra, India beBeeRetention Full time ₹ 15,00,000 - ₹ 20,00,000

    Job Title: Retention Marketing SpecialistAbout the Role:We are seeking an experienced retention marketing specialist to join our team. The ideal candidate will have a proven track record of developing and implementing successful retention marketing strategies, with a strong focus on customer engagement and loyalty.Key Responsibilities:Develop and execute...