Executive - Retention

5 days ago

Pune Maharashtra, India Petpooja Full time

Pune, Maharashtra, India - Permanent - Renewal & Retention - 0 - 5 years Job Title: Executive - Retention **Job Description**: - Good written and verbal communication. - Customer-service focus. - Work Experience in helpdesk support, tech support, non-tech support, and software - support would be required **Roles and Responsibilities**: - Conduct field visits to meet clients and strengthen relationships. - Collaborate with marketing and sales teams to develop retention strategies. - Analyze customer data to identify trends and areas for improvement. - Proactively engage with customers in person to address concerns and gather feedback. - Resolve customer issues promptly and effectively, both in person and remotely. - Educate customers on product features and updates during field visits. - Monitor key performance indicators (KPIs) related to retention and implement - improvement strategies. - Collaborate with other departments to enhance the overall customer experience. **Qualification and Skills**: - Excellent communication skills, including in-person interactions. - Customer-centric mindset and a willingness to engage directly with clients. - Strong analytical and problem-solving abilities. - Ability to work well independently and in teams. - Previous experience in customer service or sales preferred. Experience Range: 0 - 5 years Educational Qualifications: Any graduation, Skills Required: Client Co-ordination, customer handling, Communication Skills, Customer Retention, Job Code: KL-RNR-RE-PUN-1 About Us When Petpooja’s first avatar came into being in 2011, it was a simple B2B food delivery model that took bulk food orders from the corporates & passed them forward to the restaurants. But soon, our founders realised that the restaurants they worked with were not living up to their potential and were shutting down forever. Primarily it was due to a lack of coherent technology that could support their daily operations. Their billing machines were as bulky, tedious and old as time. Due to this, the restaurants never had an actual estimate of their profit margins & expenses. Back then, restaurants were suffering more than growing. This was when our founders decided to build a robust, user-friendly & cost-effective billing software for SMB restaurants that will automate everyday operations and push businesses towards sustainability. And now, a decade into the industry, we have realized our dream of becoming the ideal restaurant billing solution provider to all & every kind of food service business in India. Why Us? Join the Petpooja Family Petpooja is always on the look-out for passionate and talented individuals. If you think you have the zest to work, learn, and have fun, then this is your nirvana Attitude before Aptitude: When we say "Attitude before Aptitude", we mean that you need to have the correct attitude to qualify for a test of aptitude. While we do look for the highest aptitude and professional prowess, but, it's not going to be at the cost of the right attitude. Organic Growth: And if you want to know more about our team or culture, drop by our office for a cup of coffee, a game of Table Tennis or Chess (choice is yours) As signified by our name - Petpooja, we’re regarded as great hosts.

  • Customer Retention Executive

    5 days ago

    Pune, Maharashtra, India ADAR Career LLP Full time

    **Job Title**: Customer Retention Executive **Industry**:Real Estate **Location**: Pune **Experience**:1-3 years (preferably in real estate) **About the Role**: We are hiring a Customer Retention Executive who will be responsible for supporting customers after they book a flat. Your job is to guide them, keep in touch, help with paperwork, and make sure...

  • Retention Marketing Executive

    3 days ago

    Mumbai, Maharashtra, India Travelxp 4K | HD Full time

    Role: Retention Marketing Executive Department: Marketing Location: Mumbai, Onsite CTC: 3.6- 4.2LPA Travelxp, a leading media and e-commerce travel company, is passionate about creating memorable travel experiences and delivering exceptional service. We are seeking a motivated and analytical Retention Marketing Executive to join our team and help drive...

  • Retention Executive- D2c

    2 weeks ago

    Mumbai, Maharashtra, India 2020Technologies Full time

    **Required Skills: Excellent Communication,Google Analytics,A/B Testing Familarities,CRM,Creating Journeys** Description Location - Delisle Rd, Lower Parel West, Mumbai, Maharashtra 400013 **Overview**: As a Retention Executive/ Asssistant Manager, you will be responsible for developing and executing strategies to maximize customer retention and loyalty....

  • Executive - Retention

    5 days ago

    Mumbai, Maharashtra, India Petpooja Full time

    Mumbai, Maharashtra, India - Permanent - Renewal & Retention - 0 - 5 years Job Title: Executive - Retention **Job Description**: - Good written and verbal communication. - Customer-service focus. - Work Experience in helpdesk support, tech support, non-tech support, and software - support would be required **Roles and Responsibilities**: - Conduct field...

  • Retention Marketing

    1 week ago

    Pune, India Palmonas Fashion Pvt.Ltd Full time

    the skillsthe **Job description** You will leverage data-driven analytics and processes to develop and implement strategies and techniques to grow the online business, retain loyal customers and increase retention rate. This role requires high analytical skill and ability to extract learnings, insights, narratives, etc. from data. You will be required to...

  • Senior Customer Retention Executive

    4 weeks ago

    Pune, Maharashtra, India The-Connections Full time

     Location:  Camp, Pune  Experience Required:  Minimum 5 Years in International BPO (US/UK Process)  Salary Range:  ₹5 – 6 LPA + PF, ESIC, Insurance & Incentives About the Role We are hiring a Senior Customer Retention Executive  with high-level international calling experience . This role is ideal for someone with a strong background...

  • Senior Customer Retention Executive

    3 weeks ago

    Pune, India The-Connections Full time

     Location: Camp, Pune  Experience Required: Minimum 5 Years in International BPO (US/UK Process)  Salary Range: ₹5 – 6 LPA + PF, ESIC, Insurance & Incentives About the Role We are hiring a Senior Customer Retention Executive with high-levelinternational calling experience. This role is ideal for someone with a strong background in voice process...

  • Senior Customer Retention Executive

    1 week ago

    Pune, Maharashtra, India The-Connections Full time ₹ 6,00,000 - ₹ 7,20,000 per year

     Location: Camp, Pune Experience Required: Minimum 5 Years in International BPO (US/UK Process) Salary Range: ₹5 – 6 LPA + PF, ESIC, Insurance & IncentivesAbout the RoleWe are hiring a Senior Customer Retention Executive with high-levelinternational calling experience. This role is ideal for someone with a strong background in voice process...

  • Retention Marketing Executive

    2 weeks ago

    Andheri, Mumbai, Maharashtra, India Valeo Nutra Pvt. Ltd Full time

    **Key Responsibilities**: - Develop and execute data-driven retention strategies tailored for LuxaDerme’s customer base. - Own lifecycle marketing automation via platforms like **Klaviyo, MoEngage, or CleverTap**. - Build and manage segmentation strategies (RFM analysis, cohort behavior, skin concerns, etc.). - Develop post-purchase drip campaigns,...

  • Senior Customer Retention Executive

    4 weeks ago

    Pune, India The-Connections Full time

    📍 Location: Camp, Pune💼 Experience Required: Minimum 5 Years in International BPO (US/UK Process)💰 Salary Range: ₹5 – 6 LPA + PF, ESIC, Insurance & IncentivesAbout the RoleWe are hiring a Senior Customer Retention Executive with high-level international calling experience. This role is ideal for someone with a strong background...