Executive - Retention

2 weeks ago

Mumbai Maharashtra, India Petpooja Full time

Mumbai, Maharashtra, India - Permanent - Renewal & Retention - 0 - 5 years Job Title: Executive - Retention **Job Description**: - Good written and verbal communication. - Customer-service focus. - Work Experience in helpdesk support, tech support, non-tech support, and software - support would be required **Roles and Responsibilities**: - Conduct field visits to meet clients and strengthen relationships. - Collaborate with marketing and sales teams to develop retention strategies. - Analyze customer data to identify trends and areas for improvement. - Proactively engage with customers in person to address concerns and gather feedback. - Resolve customer issues promptly and effectively, both in person and remotely. - Educate customers on product features and updates during field visits. - Monitor key performance indicators (KPIs) related to retention and implement - improvement strategies. - Collaborate with other departments to enhance the overall customer experience. **Qualification and Skills**: - Excellent communication skills, including in-person interactions. - Customer-centric mindset and a willingness to engage directly with clients. - Strong analytical and problem-solving abilities. - Ability to work well independently and in teams. - Previous experience in customer service or sales preferred. Experience Range: 0 - 5 years Educational Qualifications: Any graduation, Skills Required: customer handling, Key Client Relationships, Customer Relationship Management (CRM), Customer Retention, Communication Skills, Job Code: KL-RNR-RE-MMCT-1 About Us When Petpooja’s first avatar came into being in 2011, it was a simple B2B food delivery model that took bulk food orders from the corporates & passed them forward to the restaurants. But soon, our founders realised that the restaurants they worked with were not living up to their potential and were shutting down forever. Primarily it was due to a lack of coherent technology that could support their daily operations. Their billing machines were as bulky, tedious and old as time. Due to this, the restaurants never had an actual estimate of their profit margins & expenses. Back then, restaurants were suffering more than growing. This was when our founders decided to build a robust, user-friendly & cost-effective billing software for SMB restaurants that will automate everyday operations and push businesses towards sustainability. And now, a decade into the industry, we have realized our dream of becoming the ideal restaurant billing solution provider to all & every kind of food service business in India. Why Us? Join the Petpooja Family Petpooja is always on the look-out for passionate and talented individuals. If you think you have the zest to work, learn, and have fun, then this is your nirvana Attitude before Aptitude: When we say "Attitude before Aptitude", we mean that you need to have the correct attitude to qualify for a test of aptitude. While we do look for the highest aptitude and professional prowess, but, it's not going to be at the cost of the right attitude. Organic Growth: And if you want to know more about our team or culture, drop by our office for a cup of coffee, a game of Table Tennis or Chess (choice is yours) As signified by our name - Petpooja, we’re regarded as great hosts.

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