Retention Executive

2 days ago

Pune Maharashtra, India LET'SECURE INSURANCE BROKER PVT LTD Full time

**Job Title: Retention Executive**

**Employee Name**:
**Company Name: let secure insurance Company**

**Jo Summary**:
**A Retention Support Executive in insurance focuses on maintaining and enhancing customer relationships to prevent policy cancellations and promote policy renewals. This role involves proactive communication with existing policyholders, addressing their concerns, and offering solutions to ensure satisfaction and continued business. They play a crucial role in achieving company retention targets and contributing to overall business growth.**
- **Key Responsibilities**:
**Customer Communication**:
**Contacting existing policyholders to remind them of upcoming renewals, explain policy benefits, and address any questions or concerns.**

**Retention Strategies**:
**Implementing strategies to prevent customer churn, such as offering customized solutions, handling complaints effectively, and providing excellent customer service.**

**Relationship Building**:
**Building and maintaining strong relationships with policyholders to foster loyalty and encourage long-term engagement.**

**Sales Support**:
**Identifying opportunities to upsell or cross-sell additional insurance products based on customer needs.**

**Performance Monitoring**:
**Tracking and analysing key performance indicators (KPIs) related to customer retention and renewal rates.**

**Reporting and Analysis**:
**Generating reports on retention activities, identifying areas for improvement, and providing insights to management**

**Collaboration**:
**Working closely with other teams like sales, customer service, and operations to ensure a seamless customer experience.**

**Skills and Qualifications**:

- **Communication Skills**:
**Excellent verbal and written communication skills are essential for interacting with customers, explaining policy details, and addressing concerns.**

**Interpersonal Skills**:
**The ability to build rapport with customers, understand their needs, and establish trust is crucial.**

**Problem-Solving Skills**:
**Effectively handling customer complaints, resolving issues, and finding solutions to retain customers.**

**Negotiation Skills**:
**Convincing customers to renew their policies, offering suitable solutions, and potentially negotiating terms.**

**Product Knowledge**:
**A good understanding of insurance products and services is necessary to effectively communicate policy details and benefits.**

**CRM Proficiency**:
**Familiarity with customer relationship management (CRM) systems is important for tracking customer interactions and managing retention efforts.**

**Job Types**: Full-time, Permanent, Fresher, Internship

Pay: ₹10,000.00 - ₹18,000.00 per month

Schedule:

- Day shift

Work Location: In person

**Speak with the employer**
+91 8956891260

  • Executive - Retention

    7 days ago

    Pune, Maharashtra, India Petpooja Full time

    Pune, Maharashtra, India - Permanent - Renewal & Retention - 0 - 5 years Job Title: Executive - Retention **Job Description**: - Good written and verbal communication. - Customer-service focus. - Work Experience in helpdesk support, tech support, non-tech support, and software - support would be required **Roles and Responsibilities**: - Conduct field...

  • Customer Retention Executive

    7 days ago

    Pune, Maharashtra, India ADAR Career LLP Full time

    **Job Title**: Customer Retention Executive **Industry**:Real Estate **Location**: Pune **Experience**:1-3 years (preferably in real estate) **About the Role**: We are hiring a Customer Retention Executive who will be responsible for supporting customers after they book a flat. Your job is to guide them, keep in touch, help with paperwork, and make sure...

  • Client Retention Executive

    2 days ago

    Pune, Maharashtra, India CrelioHealth Full time

    **Job Title: Client Retention Executive** **Location: Pune, India** **Company: CrelioHealth** **Job Summary** The Client Retention Executive is responsible for maintaining and nurturing relationships with clients to ensure their continued satisfaction and loyalty to our company’s services/products. This role is crucial to increasing customer lifetime...

  • Retention Marketing Executive

    6 days ago

    Mumbai, Maharashtra, India Travelxp 4K | HD Full time

    Role: Retention Marketing Executive Department: Marketing Location: Mumbai, Onsite CTC: 3.6- 4.2LPA Travelxp, a leading media and e-commerce travel company, is passionate about creating memorable travel experiences and delivering exceptional service. We are seeking a motivated and analytical Retention Marketing Executive to join our team and help drive...

  • Retention Executive

    2 weeks ago

    Pune, India Alice Blue Financial Services Pvt Ltd Full time

    1.Equity Dealers Should Have Knowledge Of Giving Advice On Buying And Selling Of Investment And Financial Instruments Such As Stocks, Bonds, Commodities, And Mutual Funds. 2.Retention specialists, also known as customer retention specialists, **design and implement customer retention strategies to increase loyalty and retain business**. They analyze...

  • Retention Manager

    3 weeks ago

    Pune, Maharashtra, India ViralMint Full time

    Viral Mint (Digital Marketing Agency) is looking for Retention Manager. Location - Baner, Pune (Work from Office) Experience - more than 4 years. Roles and Responsibilities: 1) Experience and Expertise: Possess a minimum of 2-3 years of hands-on experience in retention marketing within the e-commerce or product-focused industry. Proficient in utilizing...

  • Retention Manager

    1 week ago

    Pune, Maharashtra, India ViralMint Full time US$ 90,000 - US$ 1,20,000 per year

    Viral Mint (Digital Marketing Agency) is looking for Retention Manager.Location - Baner, Pune (Work from Office)Experience - more than 4 years.Roles and Responsibilities:1) Experience and Expertise:Possess a minimum of 2-3 years of hands-on experience in retention marketing within the e-commerce or product-focused industry.Proficient in utilizing multiple...

  • Executive - Retention

    2 weeks ago

    Mumbai, Maharashtra, India Petpooja Full time

    Mumbai, Maharashtra, India - Permanent - Renewal & Retention - 0 - 5 years Job Title: Executive - Retention **Job Description**: - Good written and verbal communication. - Customer-service focus. - Work Experience in helpdesk support, tech support, non-tech support, and software - support would be required **Roles and Responsibilities**: - Conduct field...

  • Senior Customer Retention Executive

    4 hours ago

    Pune, India The-Connections Full time

    Location:  Camp, PuneExperience Required:  Minimum 5 Years in International BPO (US/UK Process)Salary Range:  ₹5 – 6 LPA + PF, ESIC, Insurance & IncentivesAbout the RoleWe are hiring a  Senior Customer Retention Executive  with high-level international calling experience . This role is ideal for someone with a strong background in  voice process...

  • Retention Marketing Specialist

    2 weeks ago

    Pune, Maharashtra, India beBeeRetention Full time ₹ 15,00,000 - ₹ 20,00,000

    Job Title: Retention Marketing SpecialistAbout the Role:We are seeking an experienced retention marketing specialist to join our team. The ideal candidate will have a proven track record of developing and implementing successful retention marketing strategies, with a strong focus on customer engagement and loyalty.Key Responsibilities:Develop and execute...