Senior Customer Retention Executive

4 weeks ago

Pune, India The-Connections Full time

📍 Location: Camp, Pune

💼 Experience Required: Minimum 5 Years in International BPO (US/UK Process)

💰 Salary Range: ₹5 – 6 LPA + PF, ESIC, Insurance & Incentives


About the Role


We are hiring a Senior Customer Retention Executive with high-level international calling experience. This role is ideal for someone with a strong background in voice process roles, outbound tele-calling and client retention.


The successful candidate will have excellent communication skills, a confident US/UK accent, and proven international BPO experience.


You will be responsible for delivering world-class customer service and ensuring long-term customer success for reputed education and school brands.


Key Responsibilities


  • Make high-value outbound retention calls using a consultative, customer-first approach.
  • Engage, retain, and build trust with clients by addressing concerns and offering tailored solutions.
  • Deliver premium service quality with empathy and professionalism.
  • Accurately document all customer interactions in CRM and call documentation systems.
  • Achieve and exceed daily, weekly, and monthly retention and conversion targets.
  • Collaborate with internal teams to ensure seamless customer success and retention.


Required Skills & Qualifications


✅ Minimum 5 years of international BPO / call center experience, preferably in voice process (US/UK) roles.

✅ Proven expertise in customer retention, client retention, and outbound telecalling.

✅ Excellent communication with neutral / US / UK accent.

✅ Strong persuasion, negotiation, and objection-handling skills.

✅ Confident, empathetic, and target-driven professional.

✅ Hands-on experience with CRM tools, call center systems, and customer service documentation.


Why Join Us?


✨ Competitive salary package: ₹5 – 6 LPA

✨ Attractive performance-based incentives

✨ Full benefits: PF, ESIC, Insurance, Incentives

✨ International work culture with reputed global education brands

✨ Opportunity to grow within customer success and retention leadership roles


How to Apply


Apply directly via LinkedIn Easy Apply or send your CV to info@the-connections.com or hr@the-connections.com

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