Senior Customer Retention Executive

18 hours ago

Pune, India The-Connections Full time

📍 Location: Camp, Pune

💼 Experience Required: Minimum 5 Years in International BPO (US/UK Process)

💰 Salary Range: ₹5 – 6 LPA + PF, ESIC, Insurance & Incentives


About the Role


We are hiring a Senior Customer Retention Executive with high-level international calling experience. This role is ideal for someone with a strong background in voice process roles, outbound tele-calling and client retention.


The successful candidate will have excellent communication skills, a confident US/UK accent, and proven international BPO experience.


You will be responsible for delivering world-class customer service and ensuring long-term customer success for reputed education and school brands.


Key Responsibilities


  • Make high-value outbound retention calls using a consultative, customer-first approach.
  • Engage, retain, and build trust with clients by addressing concerns and offering tailored solutions.
  • Deliver premium service quality with empathy and professionalism.
  • Accurately document all customer interactions in CRM and call documentation systems.
  • Achieve and exceed daily, weekly, and monthly retention and conversion targets.
  • Collaborate with internal teams to ensure seamless customer success and retention.


Required Skills & Qualifications


✅ Minimum 5 years of international BPO / call center experience, preferably in voice process (US/UK) roles.

✅ Proven expertise in customer retention, client retention, and outbound telecalling.

✅ Excellent communication with neutral / US / UK accent.

✅ Strong persuasion, negotiation, and objection-handling skills.

✅ Confident, empathetic, and target-driven professional.

✅ Hands-on experience with CRM tools, call center systems, and customer service documentation.


Why Join Us?


✨ Competitive salary package: ₹5 – 6 LPA

✨ Attractive performance-based incentives

✨ Full benefits: PF, ESIC, Insurance, Incentives

✨ International work culture with reputed global education brands

✨ Opportunity to grow within customer success and retention leadership roles


How to Apply


Apply directly via LinkedIn Easy Apply or send your CV to info@the-connections.com or hr@the-connections.com

  • Senior Customer Retention Executive

    2 days ago

    Pune, India The-Connections Full time

    Location:  Camp, PuneExperience Required:  Minimum 5 Years in International BPO (US/UK Process)Salary Range:  ₹5 – 6 LPA + PF, ESIC, Insurance & IncentivesAbout the RoleWe are hiring a  Senior Customer Retention Executive  with high-level international calling experience . This role is ideal for someone with a strong background in  voice process...

  • Senior Customer Retention Executive

    6 days ago

    Pune, Maharashtra, India The-Connections Full time

    Location: Camp, Pune Experience Required: Minimum 5 Years in International BPO (US/UK Process) Salary Range: ₹5 – 6 LPA + PF, ESIC, Insurance & IncentivesAbout the RoleWe are hiring a Senior Customer Retention Executive with high-level international calling experience. This role is ideal for someone with a strong background in voice process roles,...

  • Senior Customer Retention Executive

    7 days ago

    Pune, Maharashtra, India The-Connections Full time ₹ 6,00,000 - ₹ 6,80,000 per year

     Location: Camp, Pune Experience Required: Minimum 5 Years in International BPO (US/UK Process) Salary Range: ₹5 – 6 LPA + PF, ESIC, Insurance & IncentivesAbout the RoleWe are hiring a Senior Customer Retention Executive with high-levelinternational calling experience. This role is ideal for someone with a strong background in voice process...

  • Senior Customer Retention Executive

    5 days ago

    Pune, Maharashtra, India The-Connections Full time

     Location:  Camp, Pune  Experience Required:  Minimum 5 Years in International BPO (US/UK Process)  Salary Range:  ₹5 – 6 LPA + PF, ESIC, Insurance & Incentives About the Role We are hiring a Senior Customer Retention Executive  with high-level international calling experience . This role is ideal for someone with a strong background...

  • Senior Customer Retention Executive

    4 days ago

    Pune, Maharashtra, India The-Connections Full time

      Location: Camp, Pune   Experience Required: Minimum 5 Years in International BPO (US/UK Process)   Salary Range: ₹5 – 6 LPA + PF, ESIC, Insurance & Incentives About the Role We are hiring a  Senior Customer Retention Executive with high-level international calling experience . This role is ideal for someone with a strong background...

  • Customer Retention Strategist

    2 weeks ago

    Pune, Maharashtra, India beBeeCustomerRetainer Full time ₹ 12,00,000 - ₹ 15,00,000

    At the forefront of customer retention lies a pivotal role: Customer Retention Specialist. As a key member of our team, you will play a vital part in driving growth through strategic initiatives that elevate customer engagement and lifetime value.Key Responsibilities:Strategy DevelopmentConceive and implement innovative retention strategies aligned with our...

  • Customer Retention Executive

    1 week ago

    Pune, Maharashtra, India ADAR Career LLP Full time

    **Job Title**: Customer Retention Executive **Industry**:Real Estate **Location**: Pune **Experience**:1-3 years (preferably in real estate) **About the Role**: We are hiring a Customer Retention Executive who will be responsible for supporting customers after they book a flat. Your job is to guide them, keep in touch, help with paperwork, and make sure...

  • Retention Executive

    4 days ago

    Pune, Maharashtra, India LET'SECURE INSURANCE BROKER PVT LTD Full time

    **Job Title: Retention Executive** **Employee Name**: **Company Name: let secure insurance Company** **Jo Summary**: **A Retention Support Executive in insurance focuses on maintaining and enhancing customer relationships to prevent policy cancellations and promote policy renewals. This role involves proactive communication with existing policyholders,...

  • Retention Manager

    4 weeks ago

    Pune, Maharashtra, India ViralMint Full time

    Viral Mint (Digital Marketing Agency) is looking for Retention Manager. Location - Baner, Pune (Work from Office) Experience - more than 4 years. Roles and Responsibilities: 1) Experience and Expertise: Possess a minimum of 2-3 years of hands-on experience in retention marketing within the e-commerce or product-focused industry. Proficient in utilizing...

  • Retention Manager

    2 weeks ago

    Pune, Maharashtra, India ViralMint Full time US$ 90,000 - US$ 1,20,000 per year

    Viral Mint (Digital Marketing Agency) is looking for Retention Manager.Location - Baner, Pune (Work from Office)Experience - more than 4 years.Roles and Responsibilities:1) Experience and Expertise:Possess a minimum of 2-3 years of hands-on experience in retention marketing within the e-commerce or product-focused industry.Proficient in utilizing multiple...