Channel Partner Management Analyst

Staff Specialist Partner Operations Analyst will be responsible for providing remote partner support for the Americas Partner Account Managers. Support a variety of channel partners including distributors & value-added resellers (VARs) & coordinate product and sales enablement for channel partners sales force. Review certification/badging with partners.

The objectives for this role will be to ensure high quality service delivery, improve transaction velocity, and drive automation and optimization in day-to-day work along with increased coverage of our partner community.

Here is how, through this exciting role, YOU will contribute to BMC's and your own success:

Interacts with BMC Channel Sales, BMC sales and BMC VAR partners to help drive net new channel opportunities. Assists BMC Sales Team in the sales process with the below responsibilities:

Channel Partner Support:

Assist BMC Partner Managers with agreement reseller signup /renewals

Enter BMC reseller agreement request details into internal systems (SFDC, ACR) for approval

Obtain contract countersignatures from appropriate teams

Support partners on access to the various BMC sites, login issues, login access, etc. and training partners on BMC site layout and usage

Channel Sales Support

Review Partner Deal Registration leads in BMCs PRM (partner hub) system

Drive revenue and close opportunities by providing operational support in conjunction with indirect sales channel partners.

Partner Onboarding and Enablement

New Partner Onboarding Plan development and execution along with Channel Managers

Managing Certification / badging for partners

Follow-up on Partner Enablement plan execution

Reporting and System Updates

Follow-up on Partner reports submissions, like Forecast report, Partner Enablement tracker report, etc. and meeting deadlines, as per the geo requirements

Deliver actionable insights through data analysis and executive-level reporting.

Update SFDC, for any required updates

Relationship Management

Act as the key operational interface between internal teams (sales, marketing, finance, legal, product) and the partner ecosystem including:

o VAR Partners

o BMC Partner Managers

o BMC Channel Operations

o Order management etc.

Strategic & Operational Oversight

Lead process improvements and automation initiatives to enhance scalability and efficiency.

Ensure adherence to partner policies, SLAs, and compliance requirements.

Align partner operations with broader organizational goals and strategic initiatives.

Lead tooling enhancements and automation to streamline operations.

To ensure youre set up for success, you will bring the following skillset & experience:

7-8 years of experience in channel partner management, preferably in the IT products or SaaS industry is a MUST.

Experience in managing a team of individuals would be an added advantage.

A self-starter with a strong sense of ownership and accountability. The candidate should be ready to own the assigned region end-to-end, proactively support partner managers, and does what it takes to drive results. Should be agile, proactive, a team player, and someone who takes initiative to lead, support others, and create joint success stories. A doer with a strong drive to succeed and grow within the organization.

Excellent fluency in English language, both written and verbal communications.

Ability to independently and effectively multitask in a dynamic matrix environment and participate, contribute, and in some cases, lead multiple efforts with stakeholders across the globe.

Use of automation in channel operations or AI tools in channel Operations will be a huge added advantage.