Customer Experience

2 weeks ago


Gurgaon, India Lunarbounds Full time
Job Brief:As a Customer Experience Representative at Lunarbounds, you will be the primary point of contact for users, helping to resolve inquiries and improve their overall experience on our platform. This role demands strong communication skills, a solution-oriented mindset, and a dedication to providing timely and effective support.

Key Responsibilities:

Address and resolve user queries through chat, email, and phone, ensuring high-quality and timely responses.Assist users with account setup, profile updates, and troubleshooting to provide a seamless onboarding and user experience.Handle inquiries related to deposits, withdrawals, prediction events, and account management.Collect user feedback on app features, usability, and overall experience to identify opportunities for improvement.Accurately log customer issues and resolutions, and document recurring concerns to aid in training and process enhancement.Identify complex issues that require escalation and collaborate with cross-functional teams (e.g., tech, operations) for efficient resolution.Stay updated on platform features, operational policies, and new updates to provide users with accurate and relevant information.Requirements:

Bachelor’s degree or equivalent qualification.0-2 years of experience in customer support, preferably within app-based or digital platforms.Excellent verbal and written communication skills in both English and Hindi.Proficiency in using customer support tools.Basic knowledge of data entry and reporting

Location:

DLF CORPORATE GREENS, Sector 74A, Gurugram, Haryana 122004



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