Customer Success Executive

3 weeks ago

Kolkata, India VComply Full time

About the Job  

VComply is seeking an enthusiastic Customer Success Executive. You will be responsible for building strong relationships with our customers, understanding their needs, resolving queries, and implementing new programs to enhance revenue potentials and minimize churn rates.  

VComply, funded by Accel, stands as a leading provider of new-age software in the GRC (Governance, Risk, and Compliance) space, recognized as a High Performer. Join us if you're eager to kick-start your career in B2B customer success. 


Key Responsibilities 

  • Develop and maintain strong relationships with key customers. 
  • Oversee the onboarding & implementation process for new customers. 
  • Proactively engage with customers to understand their goals, challenges, and requirements. 
  • Review customer complaints and concerns to improve the customer experience. 
  • Collaborate with internal teams to address and resolve customer concerns promptly. 
  • Conduct product demonstrations for customers. 
  • Provide customers with regular updates and best practices. 
  • Create knowledge base materials and supporting documents. 
  • Analyze and report on key customer trends and product usage metrics. 

 

What We're Looking For 

  • We welcome recent graduates or those with limited experience. Enthusiasm, positivity, and a willingness to learn are key. 
  • A related bachelor's degree is preferred but not required. We're open to diverse educational backgrounds showing potential and interest in customer success. 
  • Good communication and presentation skills are a must, regardless of experience level. 
  • We value candidates eager to grow and develop in customer success. 
  • Technical proficiency can vary; we're dedicated to providing necessary training and support. 

 

Shift Information & Work timing  

This role is to service and interact with a prospective customer base in the European and North American markets and as such you'd be expected to be flexible with timings on given occasions. 


About VComply Technologies 

VComply is an agile cloud (software as a service) GRC platform with capabilities to manage GRC in an easy-to-use and intuitive environment that delivers business value, brings a contextual understanding of GRC to enable an organization to reliably achieve objectives while addressing uncertainty and acting with integrity. VComply was founded in 2019 with a focus to deliver a SaaS Cloud GRC solution that is highly configurable and adaptable to a range of industries with a particular focus in the mid-market. 


VComply enables organizations with out-of-the-box GRC applications that can be configured to exact needs of an organization with zero coding and zero infrastructure. Our cloud platform for GRC enables organizations to strengthen risk and compliance management. 


Organizations across industry verticals benefit from VComply’s simple and modular approach to GRC that transforms GRC management in an increasingly mobile, social, global, and virtual business environment. 


 Company Highlights  

  • Well-funded: $8.5M raised through Series A from top-tier investors including Accel & CounterPart Ventures. 
  • Headquartered in Sunnyvale, with offices in Sunnyvale, Bangalore and Kolkata. 
  • VComply is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. 

 

 


  

 

 

  • Customer Success Executive

    3 weeks ago

    kolkata, India VComply Full time

    About the Job  VComply is seeking an enthusiastic Customer Success Executive. You will be responsible for building strong relationships with our customers, understanding their needs, resolving queries, and implementing new programs to enhance revenue potentials and minimize churn rates.  VComply, funded by Accel, stands as a leading provider of new-age...

  • Customer Success Executive

    3 weeks ago

    kolkata, India VComply Full time

    About the Job    VComply is seeking an enthusiastic Customer Success Executive. You will be responsible for building strong relationships with our customers, understanding their needs, resolving queries, and implementing new programs to enhance revenue potentials and minimize churn rates.   VComply, funded by Accel, stands as a leading provider of...

  • Customer Success Executive

    3 weeks ago

    Greater Kolkata Area, India VComply Full time

    About the Job    VComply is seeking an enthusiastic Customer Success Executive. You will be responsible for building strong relationships with our customers, understanding their needs, resolving queries, and implementing new programs to enhance revenue potentials and minimize churn rates.   VComply, funded by Accel, stands as a leading provider of...

  • Customer Success Executive

    3 weeks ago

    Greater Kolkata Area, India VComply Full time

    About the Job  VComply is seeking an enthusiastic Customer Success Executive. You will be responsible for building strong relationships with our customers, understanding their needs, resolving queries, and implementing new programs to enhance revenue potentials and minimize churn rates.  VComply, funded by Accel, stands as a leading provider of new-age...

  • Customer Success Professional

    3 weeks ago

    Kolkata, West Bengal, India VComply Full time

    About the RoleVComply is seeking a skilled Customer Success Executive to build strong relationships with our customers, understand their needs, and implement new programs to enhance revenue potentials and minimize churn rates.The ideal candidate will have excellent communication and presentation skills, a willingness to learn, and a passion for customer...

  • Customer Success Executive

    2 months ago

    Kolkata, West Bengal, India NowIntern Full time

    **Position - **Customer Success Executive **Location-** Kolkata and Guwahati **Qualification - **BTech (CS,IT, ECE, Instrumentation and EEE) can be considered **Experience-** 0-2years **Working - **Monday - Saturday **Roles and Responsibilities** - Assist in the end-to-end implementation of the School ERP system for clients. - Conduct training sessions...

  • International BPO Executive

    2 weeks ago

    Kolkata, West Bengal, India Snaphunt Full time

    The OpportunityWe are seeking a highly motivated and experienced Customer Success Executive to join our team at Snaphunt. As an International BPO Executive, you will be responsible for handling inbound calls from US customers regarding travel queries.The Job ResponsibilitiesAttend International Inbound Calls and handle US customers' queries related to flight...

  • Customer Onboarding

    5 months ago

    Kolkata, West Bengal, India SuperProcure Full time

    **Department** **:Customer Support & Customer Success** **Location** : Kolkata, West Bengal (On site)** **Job Summary** We are looking for an Customer Onboarding & Customer Success - Executive who will be responsible for smooth implementation & onboarding of SuperProcure software in new accounts. The person will also be responsible for existing customer...

  • Customer Success Executive

    5 days ago

    Salt Lake, Kolkata, West Bengal, India V-Comply Full time

    About the Job VComply is seeking an enthusiastic Customer Success Executive. You will be responsible for building strong relationships with our customers, understanding their needs, resolving queries, and implementing new programs to enhance revenue potentials and minimize churn rates. VComply, funded by Accel, stands as a leading provider of new-age...

  • Customer Success Advocate

    2 weeks ago

    Kolkata, West Bengal, India Leadrat Full time

    Customer Success Role OverviewAt Leadrat, we're seeking a skilled Customer Success Advocate to join our team. As a key member of our customer-facing team, you'll be responsible for ensuring our customers achieve their goals and maximize the value of our product.Key Responsibilities:Work closely with our Customer Success Manager to develop and implement...

  • Customer Success Lead

    2 weeks ago

    Kolkata, West Bengal, India Innover Digital Full time

    We are seeking a Customer Success Lead to provide ongoing support to our clients and foster strong relationships with them. The ideal candidate will be able to contribute to building relationships, implementing new programs that increase revenue potential and minimize churn rates. Key responsibilities include supporting customers as they transition from...

  • Manager - Customer Success

    2 months ago

    Kolkata, India Innover Digital Full time

    - We are looking for a customer success manager who can provide ongoing support to our clients and network with them.- The candidate should be able to contribute to building relationships, implementing new programs that will increase your business' revenue potentials and minimize churn rates.- A Customer Success Manager's responsibilities include...

  • Customer Success Director

    5 days ago

    Kolkata, West Bengal, India Innover Digital Full time

    We are seeking a Customer Success Director to provide ongoing support to our clients and network with them.Main Responsibilities:- Provide ongoing support to our clients and network with them.Key Requirements:- Proven work experience as a Customer Success Manager or similar role.- Experience working with brand image and promoting value through customer...

  • Customer Success Manager

    2 days ago

    Kolkata, West Bengal, India Innover Digital Full time

    About the RoleAt Innover Digital, we're seeking a skilled Customer Success Manager to join our team. This is a unique opportunity to drive business growth and build long-term relationships with our clients.Key ResponsibilitiesSupport clients as they transition from sales prospects and build close relationships that last beyond any one project or...

  • Client Relationship Executive

    5 months ago

    Kolkata, India Executive Hunters Full time

    **JOB DESCRIPTION**: **Role - **Client Relationship Executive **Location** - Kolkata West Bengal Budget - 15K - 20K Monthly **Expereince**: - 0 - 6 Month **Job Role & Responsibilities** - Maintaining Healthy Relations with The Client - Develop and Manage Relationships with Clients - Create Plans to Address Clients' Business Needs - Providing Clients...

  • Customer Success Representative

    1 week ago

    Kolkata, West Bengal, India Webvio Technologies Pvt Ltd Full time

    At Webvio Technologies Pvt Ltd, we're committed to delivering exceptional BPO services that meet the evolving needs of our clients. As a key member of our team, you'll play a vital role in driving our mission forward.The RoleYour responsibilities will include:Handling inbound calls from US customers regarding travel-related queriesAttending international...

  • Client Relationship Executive

    4 months ago

    Kolkata, India Executive Hunters Full time

    **Job description** **JOB DESCRIPTION**: **Role - **Client Relationship Executive **Location** - Kolkata West Bengal Budget - 15K - 20K Monthly **Expereince**: - 0 - 6 Month **Job Role & Responsibilities** - Maintaining Healthy Relations with The Client - Develop and Manage Relationships with Clients - Create Plans to Address Clients' Business Needs -...

  • SEO Executive

    5 months ago

    Kolkata, India Executive Hunters Full time

    Job description: About Company We are a digital marketing agency based in Kolkata. Our expertise in graphic designing, digital marketing, logo making, content writing, etc. helps you showcase your brand to the public for maximum engagement and lead generation. **Role - SEO Specialist** **Responsibilities**: - Execute tests, collect and analyse data and...

  • SEO Executive

    5 months ago

    Kolkata, India Executive Hunters Full time

    Working Days: - Monday to Saturday Working Hours: - 10:30- 6:30 (we stretch it till 7:30) Staff Strength: - 23-25 people Mode of work for each profile: - Work From Office Gender: - Male Female both Age - maximum 30 years Website Current Opening: Currently, we are looking for “SEO Specialist". **Responsibilities**: - Execute tests, collect and...

  • Customer Success Manager

    3 weeks ago

    Kolkata/Hyderabad, India ANB IT Solutions Pvt Ltd Full time

    Job Title: Customer Success Manager/Business AnalystAbout the Role:We are seeking a highly skilled Customer Success Manager/Business Analyst to join our team at ANB IT Solutions Pvt Ltd. As a key member of our organization, you will be responsible for capturing customer requirements and working closely with our engineering team to ensure that our product and...