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Customer Success Executive

4 months ago

Kolkata West Bengal, India NowIntern Full time

**Position
- **Customer Success Executive

**Location-** Kolkata and Guwahati

**Qualification
- **BTech (CS,IT, ECE, Instrumentation and EEE) can be considered

**Experience-** 0-2years

**Working - **Monday
- Saturday

**Roles and Responsibilities**
- Assist in the end-to-end implementation of the School ERP system for clients.
- Conduct training sessions for teachers, administrative staff, and management to ensure effective use of the ERP system.
- Assess usage, gather feedback, and provide ongoing support to the school via online interactions (web and telephonic support)
- Manage client accounts to ensure timely collections and address any billing issues.
- Maintain accurate and up-to-date records of all client interactions and activities in the CRM system.

Must Have
- Strong communication in english
- Available to join within 15 days of selection;
- Flexible to travel to client sites near by
- Rise to the need of customers to solve business problems
- Keen on a 6 day work week

**Job Types**: Full-time, Fresher

Pay: Up to ₹300,000.00 per year

**Benefits**:

- Health insurance
- Life insurance
- Paid sick time

Schedule:

- Day shift
- Fixed shift

Supplemental Pay:

- Performance bonus
- Yearly bonus

Application Question(s):

- How Good you are in HTML and Microsoft Office?
- Are you comfortable with a traveling job ?

**Education**:

- Bachelor's (preferred)

Willingness to travel:

- 50% (required)

Work Location: In person