Customer Success Business Partner

5 days ago


Kolkata, West Bengal, India VComply Full time

About the Job:

We're seeking an ambitious Customer Success Business Partner to join our team at VComply, a leading provider of new-age GRC software. In this role, you'll be responsible for fostering strong relationships with our customers, understanding their needs, resolving queries, and implementing new programs to enhance revenue potentials and minimize churn rates.

VComply is funded by top-tier investors, including Accel & CounterPart Ventures, and has received $8.5M in Series A funding. Our cloud-based GRC platform enables organizations to strengthen risk and compliance management.

Key Responsibilities:

  • Develop and maintain strong relationships with key customers
  • Oversee the onboarding & implementation process for new customers
  • Proactively engage with customers to understand their goals, challenges, and requirements
  • Review customer complaints and concerns to improve the customer experience
  • Collaborate with internal teams to address and resolve customer concerns promptly
  • Conduct product demonstrations for customers
  • Provide customers with regular updates and best practices
  • Create knowledge base materials and supporting documents
  • Analyze and report on key customer trends and product usage metrics

What We're Looking For:

  • We welcome recent graduates or those with limited experience. Enthusiasm, positivity, and a willingness to learn are key.
  • A related bachelor's degree is preferred but not required. We're open to diverse educational backgrounds showing potential and interest in customer success.
  • Good communication and presentation skills are a must, regardless of experience level.
  • We value candidates eager to grow and develop in customer success.
  • Technical proficiency can vary; we're dedicated to providing necessary training and support.

Benefits:

  • Flexible work arrangements to accommodate European and North American markets
  • Ongoing training and development opportunities
  • Equal opportunity employer committed to diversity and inclusivity

Salary: We offer a competitive salary ranging from $65,000 to $85,000 per year, depending on experience and qualifications.



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