Customer Support Executive

4 weeks ago

Virar East, India HNR Tech Full time

Job Brief:

We are a team of driven and passionate colleagues who strive for top quality. A performance-driven work culture through collaborative review and feedback. Exposure to complex & and challenging projects within an international context.

As a Customer Support- Chat & Email at HNR Tech, you will be responsible for guiding customers through their inquiries while delivering top-tier customer service with every interaction.


Technical & Non-Technical Skills:

  • Microsoft Office
  • Communication skills


Responsibilities:

  • 100% self-learner and motivated.
  • Has worked for a US-based process, preferably, for a minimum of 30 months or more.
  • Extremely strong vocal & and written English communication skills.
  • Preferred education background as 10+2+3 throughout English Medium. Must have Excel, Word, PowerPoint, and the ability to solve analytical issues.
  • Ability to make independent decisions & and meet stringent deadlines.
  • Analytical mind & and attention to detail.
  • Adherence to quality and compliance guidelines.
  • Previous experience in sales, customer service, or a related field is preferred.
  • Familiarity with CRM systems and online chat tools is a plus.
  • Must be dedicated, on time, and have a great ability to multitask as well as handle a large volume of incoming orders/chats, within our contact center.
  • Available any 5 days a week and during peak seasons such as Black Friday/Thanksgiving week.
  • Experience in a high-volume environment is preferred.


Requirements:

  • Engage with customers via live chat, emails responding to inquiries promptly and professionally provide accurate and detailed information about our products and services.
  • Assist customers in making purchasing decisions by understanding their needs and offering suitable recommendations.
  • Process orders and manage customer interactions efficiently.
  • Handle multiple chat & email conversations simultaneously while maintaining a high level of accuracy and service quality.
  • Address and resolve customer concerns or issues with a focus on customer satisfaction.
  • Collaborate with other team members to share insights and improve sales strategies.
  • Meet or exceed individual and team sales targets.
  • Keep detailed records of customer interactions and follow up as necessary.


Work Hours:

  • US Shift Timing
  • 5:30 pm to 7:30 am IST ( Any 9 hours )
  • Daylight Saving: 6:30 pm to 8.30 am IST ( Any 9 hours )


Job Location:

  • Vasai, Mumbai, Maharashtra ( Onsite )
  • Headquarters located in Matunga, Mumbai, Maharashtra, India.


Benefits:

  • Inclusive Health Package
  • Flexible Working Style
  • Diversity and Inclusion
  • Learn And Grow
  • Balanced Working Life
  • Flexible work hours
  • Health Insurance
  • Any two consecutive days off. ( We operate 24/7)


Equal Opportunities Statement:

HNR Tech is deeply committed to creating a workplace and global community where inclusion is not only valued but prioritized. We’re proud to be an equal-opportunity employer, seeking to create a welcoming and diverse environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity or expression, family status, marital status, sexual orientation, national origin, genetics, neurodiversity, disability, age, or any other non-merit-based or legally protected grounds.


Industry:

IT Services and IT Consulting


Employment Type:

Full-time

  • Support Executive

    6 days ago

    Virar, India Talkdelta Software Solution Pvt. Ltd. Full time

    **Job Title**: Support Executive - Software Solutions **Location**: Virar **Salary Range**: 10,000 - 15,000 (Depending upon the experience and interview) **Job Overview**: We are seeking a dedicated and customer-focused Support Executive to join our dynamic team at **Algo IQ**. In this role, you will be responsible for providing exceptional support to...

  • Customer Support Executive

    2 weeks ago

    Andheri East, Maharashtra, India conscious food pvt ltd Full time ₹ 29,000 - ₹ 35,000 per year

    Role Title - D2C & Customer Support ExecutiveRole OverviewWe are seeking a D2C & Customer Support Executive who will be the first point of contact for our customers, ensuring smooth resolution of queries, accurate order management, and a delightful post-purchase experience. The role also involves supporting D2C operations, coordinating with cross-functional...

  • Customer Support Executive

    7 days ago

    Turbhe East, Mumbai, India Subhadra Jobs Consultancy Full time ₹ 3,36,000 - ₹ 6,00,000 per year

    Job Opening – Customer Support Executive (Airline Process) Company: AKASA Airlines Location: Turbhe (Navi Mumbai) Employment Type: Full-Time Compensation For experience: CTC: ₹28,500 | In-Hand: ₹24,000 For fresher: CTC: ₹23,000 | In-Hand: ₹18,500 Shift Timings Male Candidates: Rotational Shifts (Starting from 7:00...

  • Customer Support Executive

    2 weeks ago

    East Kamla Nagar, Bhopal, India Ecombirds Full time ₹ 1,80,00,000 - ₹ 3,00,00,000 per year

    Customer Support Representative / Executive (E-commerce) Location: Bhopal Experience: Minimum 1 year (E-commerce Customer Support) Qualification: Graduate Salary: ₹15,000 – ₹25,000 per month (Based on experience & knowledge) Job Description : We are hiring Customer Support Executives for an international e-commerce organization. ...

  • Customer Support Executive

    7 days ago

    Andheri East, Maharashtra, India Ericson Insurance TPA Pvt Ltd Full time ₹ 60,000 - ₹ 1,80,000 per year

    Answering Customer Inquiries: Addressing customer questions about products, services, or company policies.Troubleshooting: Helping customers resolve technical issues or other problems.Handling Complaints: Listening to customer concerns, empathizing with them, and finding appropriate solutions.Providing Instructions and Guidance: Explaining product features,...

  • Customer Support Executive

    2 weeks ago

    Andheri East, Maharashtra, India Peora Fashions Pvt Ltd Full time ₹ 88,800 - ₹ 3,55,200 per year

    Key Responsibilities· Handle customer calls, emails, and chats politely and professionally.· Update and maintain customer details in Excel or CRM.· Coordinate with warehouse and logistics teams to resolve order or delivery issues.· Assist customers with returns, replacements, and general queries.· Collect feedback and share suggestions to improve...

  • Customer Support Executive

    4 days ago

    Andheri East, Mumbai, Maharashtra, India Conscious Food Pvt Ltd Full time

    **Role Title - D2C & Customer Support Executive** **Role Overview** We are seeking a **D2C & Customer Support Executive** who will be the first point of contact for our customers, ensuring smooth resolution of queries, accurate order management, and a delightful post-purchase experience. The role also involves supporting D2C operations, coordinating with...

  • Customer Support Executive

    1 week ago

    Goregaon East, Mumbai, Maharashtra, India Mesmerize Full time

    **Customer Support Executive** - On-site | Full-time | Goregaon East, Mumbai Suburban_ **About Mesmerize India**: Mesmerize India is a leading D2C jewelry brand offering a unique blend of spiritual and designer jewelry. Our collections include natural stone bracelets, spiritual pendants, and premium accessories that resonate with modern aesthetics and...

  • Customer Support Executive

    2 weeks ago

    Andheri East, Maharashtra, India VC InMotions Pvt Ltd Full time ₹ 2,40,000 - ₹ 4,80,000 per year

    Job DescriptionThis is a full-time on-site role as a Tele caller at VC InMotions Private Limited, Mumbai for US process (Voice - Outbound & Inbound).The Telecaller will be responsible for making calls to our existing customers, explaining them our new products or services, and convince them for more orders of our different new products.Job...

  • Customer Support Executive

    2 weeks ago

    Andheri East, Mumbai, Maharashtra, India Zlade (Neo Aegis Personal Care Pvt Ltd) Full time

    **Customer Support Executive - JD** **Requirement - 2** **Communication Skills** - Excellent communication skills (written and verbal) - Ability to communicate correctly and clearly with all customers - Excellent documentation skills - Good comprehension skills - ability to clearly understand and state the issues that the customers present - Good...