Support Executive

6 days ago

Virar, India Talkdelta Software Solution Pvt. Ltd. Full time

**Job Title**: Support Executive - Software Solutions

**Location**: Virar

**Salary Range**: 10,000 - 15,000 (Depending upon the experience and interview)

**Job Overview**:
We are seeking a dedicated and customer-focused Support Executive to join our dynamic team at **Algo IQ**. In this role, you will be responsible for providing exceptional support to customers using our software products. You will serve as a key point of contact for resolving customer inquiries, troubleshooting software issues, and ensuring that our clients have a seamless experience while using our solutions.

**Key Responsibilities**:

- **Customer Support**:

- Diagnose, troubleshoot, and resolve software-related issues, guiding users through problem-solving steps.
- Follow up with customers to ensure issues are fully resolved and provide timely updates.
- **Software Troubleshooting**:

- Analyze, replicate, and identify software bugs or issues in various environments.
- Collaborate with the development and QA teams to identify root causes of issues and suggest improvements.
- **User Training**:

- Educate customers on software functionalities and best practices through demonstrations, tutorials, and user guides.
- Conduct onboarding sessions for new clients to ensure smooth product adoption.
- **Documentation**:

- Maintain accurate records of customer interactions, technical issues, and resolutions in the CRM or ticketing system.
- Contribute to creating and updating knowledge base articles, FAQs, and user manuals to empower customers to resolve common issues independently.
- **Feedback & Improvement**:

- Collect customer feedback on product performance and communicate insights to the product development team for continuous software improvement.
- Participate in regular training sessions to stay updated on software updates, new features, and best practices.

**Requirements**:

- **Educational Background**:

- Bachelor’s degree in Computer Science, Information Technology, or related field (preferred).
- Equivalent work experience in a technical support or software-related role is also acceptable. (optional)
- **Technical Skills**:

- Familiarity with software troubleshooting and problem-solving methods.
- Strong understanding of common operating systems and web technologies.
- Experience with CRM and ticketing systems is a plus.
- **Soft Skills**:

- Excellent communication skills (written and verbal), with the ability to explain complex technical concepts in simple terms.
- Strong customer service orientation with a focus on empathy and problem resolution.
- Ability to handle multiple tasks and prioritize effectively in a fast-paced environment.
- **Experience**:

- Prior experience in software or technical support (1-2 years preferred), Freshers are welcome to apply.

**What We Offer**:

- Competitive salary and benefits package.
- Opportunities for professional development and career growth.
- Collaborative and dynamic work environment with a focus on innovation.
- Access to training resources and workshops to further your technical knowledge.

**Job Types**: Full-time, Permanent

Pay: ₹10,000.00 - ₹15,000.00 per month

**Benefits**:

- Leave encashment
- Paid sick time
- Paid time off

Shift:

- Day shift

Work Days:

- Monday to Friday

**Language**:

- Hindi (preferred)

Work Location: In person

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