Customer Support Executive
1 week ago
**Role Title - D2C & Customer Support Executive**
**Role Overview**
We are seeking a **D2C & Customer Support Executive** who will be the first point of contact for our customers, ensuring smooth resolution of queries, accurate order management, and a delightful post-purchase experience. The role also involves supporting D2C operations, coordinating with cross-functional teams, and driving customer retention initiatives.
This is a great opportunity for someone with **2+ years of experience** in D2C/e-commerce or customer support, who is **tech-savvy, has strong communication skills, and can quickly adapt to new tools and processes.**
**Key Responsibilities**
- Track and update daily D2C orders, ensuring 100% accuracy in dispatches and deliveries.
- Coordinate with logistics partners to resolve shipment and delivery issues.
- Support marketing by executing broadcasts, wallet reminders, and merchandising updates via retention tools.
- Assist in implementing pricing checks and discount updates on the website.
- Monitor inventory levels for the warehouse and flag replenishment needs proactively.
- Act as the SPOC for the Delhi warehouse, coordinating with logistics, marketing, and operations.
- 2+ years of experience in D2C/e-commerce customer support or operations.
- Excellent written and verbal communication skills.
- Tech-savvy with ability to quickly learn and adapt to new tools.
- Detail-oriented, organized, and proactive in problem-solving.
- Comfortable working in a fast-paced, cross-functional environment.
Pay: ₹25,000.00 - ₹29,000.00 per month
**Benefits**:
- Health insurance
- Provident Fund
**Education**:
- Bachelor's (preferred)
**Experience**:
- Customer support: 1 year (preferred)
**Language**:
- English (preferred)
**Location**:
- Andheri East, Mumbai, Maharashtra (preferred)
Work Location: In person
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