Customer Support Executive

1 week ago

Turbhe East Mumbai, India Subhadra Jobs Consultancy Full time ₹ 3,36,000 - ₹ 6,00,000 per year

Job Opening – Customer Support Executive (Airline Process)

Company: AKASA Airlines

Location: Turbhe (Navi Mumbai)

Employment Type: Full-Time

Compensation

For experience: CTC: ₹28,500 | In-Hand: ₹24,000

For fresher: CTC: ₹23,000 | In-Hand: ₹18,500

Shift Timings

Male Candidates: Rotational Shifts (Starting from 7:00 AM, 24x7 coverage)

Female Candidates: Day Shifts (Any 9 hours till 8:00 PM)

Weekly Off: 1 Rotational Off

Eligibility Criteria

Freshers or Minimum 6 months of experience in Customer Service

Must clear the Versant Test with a minimum score of 4

Key Responsibilities

Handle customer queries and complaints through calls, chats, and emails

Provide accurate information on flight bookings, schedules, and policies

Manage inbound and outbound interactions professionally

Resolve customer concerns and escalate complex cases when required

Support back-office operations such as documentation and follow-ups

Ensure high levels of customer satisfaction and service quality

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