Fresher Customer Support
5 days ago
**Key Responsibilities**:
- Respond promptly to customer inquiries via live chat in a professional and courteous manner.
- Provide accurate information about products, services, and company policies.
- Resolve customer issues by identifying their needs and offering appropriate solutions or escalating complex queries to the relevant teams.
- Maintain customer satisfaction by delivering personalized and effective assistance.
- Keep records of customer interactions and update internal databases with details of queries and resolutions.
- Collaborate with team members to improve overall customer support processes.
**Job Types**: Full-time, Fresher
Pay: ₹18,000.00 - ₹20,000.00 per month
**Benefits**:
- Health insurance
Schedule:
- Day shift
Supplemental Pay:
- Performance bonus
Ability to commute/relocate:
- Turbhe, Mumbai, Maharashtra: Reliably commute or planning to relocate before starting work (required)
**Education**:
- Higher Secondary(12th Pass) (required)
**Language**:
- English (required)
Work Location: In person
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