Customer Support Executive

19 hours ago

Goregaon East Mumbai Maharashtra, India Mesmerize Full time

**Customer Support Executive**
- On-site | Full-time | Goregaon East, Mumbai Suburban_

**About Mesmerize India**:
Mesmerize India is a leading D2C jewelry brand offering a unique blend of spiritual and designer jewelry. Our collections include natural stone bracelets, spiritual pendants, and premium accessories that resonate with modern aesthetics and cultural significance. With a commitment to quality and customer satisfaction, we aim to provide an exceptional shopping experience for our customers.

**Role Overview**:
**Key Responsibilities**:

- **Order Management**: Assist customers with order placement, tracking, and modifications, ensuring a smooth and efficient process.
- **Product Knowledge**: Maintain an in-depth understanding of our product range, including materials, designs, and spiritual significance, to provide informed recommendations.
- **Issue Resolution**: Address and resolve customer complaints or concerns with empathy and professionalism, aiming for first-contact resolution.
- **Returns & Exchanges**: Manage return and exchange requests, coordinating with logistics teams to ensure timely processing.
- **Feedback Collection**: Gather customer feedback to identify areas for improvement and contribute to enhancing our products and services.
- **Collaboration**: Work closely with the operations and logistics teams to ensure accurate order fulfillment and timely delivery.
- **Documentation**: Maintain detailed records of customer interactions and transactions for future reference and reporting.

**What We're Looking For**:

- **Communication Skills**: Excellent verbal and written communication skills in English; proficiency in Hindi is a plus.
- **Technical Proficiency**: Comfortable using computers and CRM software to manage customer interactions and data.
- **Problem-Solving**: Strong analytical skills with the ability to address and resolve customer issues effectively.
- **Attention to Detail**: Meticulous in handling customer orders and ensuring accuracy in all communications.
- **Empathy**: Ability to understand and address customer needs with patience and understanding.
- **Experience**: Prior experience in customer support or a related field is preferred; freshers with a passion for customer service are also welcome to apply.
- **Location**: Must be able to commute or relocate to **Goregaon East, Mumbai Suburban**.

**Job Types**: Full-time, Permanent

Pay: ₹15,000.00 - ₹25,000.00 per month

**Benefits**:

- Paid sick time

Schedule:

- Day shift

Application Question(s):

- How many years of customer support experience do you have?
- Are you comfortable commuting to Goregaon East from Mon
- Sat for this role?
- Are you okay with the compensation range mentioned between 15,000 to 25,000 based on experience?

Work Location: In person

  • Customer Support Executive

    2 weeks ago

    Goregaon East, Mumbai, Maharashtra, India Inventiway Solutions Full time

    Receiving phone calls - attending queries **Job Types**: Full-time, Permanent Pay: ₹20,000.00 - ₹26,000.00 per month **Benefits**: - Life insurance - Provident Fund Schedule: - Day shift Supplemental pay types: - Commission pay - Performance bonus **Education**: - Bachelor's (required) **Experience**: - Customer support: 1 year (required) -...

  • Customer Support Executive

    1 week ago

    Goregaon, Mumbai, Maharashtra, India Volody Products P Ltd Full time

    Volody is an enterprise software product company helping businesses to digitize their legal contract management processes by providing them with a smart Contract Lifecycle Management Software. We are looking for energetic customer support executives to handle L1 & L2 support issues: 1. Provide technical support and assistance to customers experiencing...

  • Customer Support Executive

    6 days ago

    Goregaon, Mumbai, Maharashtra, India olivegreenconsulting Full time

    Job description Hiring Customer Service Executive for one of the fastest growing health tech company! We are a fast growing health tech company that focuses on managing chronic issues for the millenials. Company was launched in Nov, 2020 after rigorous clinical and market research. We started our journey with managing hair loss and we are laterally moving...

  • Customer Support Executive

    6 days ago

    Goregaon, Mumbai, Maharashtra, India Olive green Consulting Full time

    Job description Hiring Customer Service Executive for one of the fastest growing health tech company! We are a fast growing health tech company that focuses on managing chronic issues for the millenials. Company was launched in Nov, 2020 after rigorous clinical and market research. We started our journey with managing hair loss and we are laterally moving...

  • Customer Support Associate

    1 week ago

    Goregaon East, Mumbai, Maharashtra, India Volody Product Pvt Lltd Full time

    1. Provide technical support and assistance to customers experiencing issues with our products or services. 2. Troubleshoot technical problems and provide timely resolution to ensure customer satisfaction. 3. Communicate effectively with customers to understand the nature of their technical issues and provide clear and concise instructions for...

  • Customer Support Associate

    3 days ago

    Goregaon East, Mumbai, Maharashtra, India Volody Product Pvt Lltd Full time

    1. Provide technical support and assistance to customers experiencing issues with our products or services. 2. Troubleshoot technical problems and provide timely resolution to ensure customer satisfaction. 3. Communicate effectively with customers to understand the nature of their technical issues and provide clear and concise instructions for...

  • Customer Support Associate

    17 hours ago

    Goregaon East, Mumbai, Maharashtra, India Volody Product Pvt Lltd Full time ₹ 1,50,000 - ₹ 3,00,000 per year

    The candidate should have following experience:Provide technical support and assistance to customers experiencing issues with our products or services.Troubleshoot technical problems and provide timely resolution to ensure customer satisfaction.Communicate effectively with customers to understand the nature of their technical issues and provide clear and...

  • Customer Support Executive

    4 weeks ago

    Mumbai, Maharashtra, India, Maharashtra APTO SOLUTIONS - EXECUTIVE SEARCH & CONSULTANTS Full time

    Profile- Customer Service ExecutiveExperience- Fresher to 2 YearsLocation- MumbaiJOB DESCRIPTION Should knowledge of ExcelShould handle inbound and outbound calls.Should handle customer escalation calls.Should escalate the pending work as per escalation level. DESIRED PROFILEDiploma/Any DegreeShould speak Hindi is a must.

  • Customer Support Executive

    4 days ago

    Goregaon, Maharashtra, India Hunarstreet Technologies Full time ₹ 2,00,000 - ₹ 6,00,000 per year

    JOB TITLE:- Customer Support Executive IMPORTANT JOB FUNCTIONS:-Resolve customer complaints and provide knowledgeable answers to customer queriesAssist clients on offline and online orders, deal with orders in the back office and liaise with logisticsFollow-up on orders and liaise with customers, buyers, etcFollow-up on all customer requests to ensure the...

  • Customer Support Expert

    2 weeks ago

    Goregaon East, Mumbai, Maharashtra, India Bizaccenknnect Pvt. Ltd. Full time

    **Profile** - Member Success Specialist ( Customer Support ) **Experience** - 1 - 3 Years - Must having Fintech support experience - Must having excellent communication skill. **Qualification** - Any Graduate / Post Graduate **Location** - Goregaon East, Mumbai **Skills Required -** - Collaborative and result oriented - Structured approach of thinking...