Customer Support Associate
2 days ago
The candidate should have following experience:
Provide technical support and assistance to customers experiencing issues with our products or services.
Troubleshoot technical problems and provide timely resolution to ensure customer satisfaction.
Communicate effectively with customers to understand the nature of their technical issues and provide clear and concise instructions for resolution.
Document customer interactions, including details of inquiries, complaints, and resolutions, in our CRM system.
Collaborate with internal teams to escalate and resolve complex technical issues.
Stay up-to-date on product knowledge and technical skills through training and self-study to effectively support new and existing products.
Assist in creating and maintaining technical support documentation, including FAQs and troubleshooting guides.
Continuously strive to improve customer satisfaction by identifying opportunities for process improvement and recommending solutions.
Skills Required:
Bachelor's degree in Computer Science, Information Technology, or a related field
Previous experience in a technical support role or similar customer-facing position.
Strong problem-solving skills with the ability to diagnose and troubleshoot technicalissues.
Excellent communication skills, both written and verbal.
Ability to work independently and collaboratively in a fast-paced environment.
Customer-centric mind-set with a dedication to providing exceptional service
Job Type: Full-time
Pay: ₹10, ₹25,000.00 per month
Work Location: In person
-
Customer Services Associate
2 weeks ago
Goregaon East, India SortMyScene Full timeCompany Description SortMyScene is Ione of India's fastest growing ticketing platforms. Present in over 100 cities across 25 states, SortMyScene is at the forefront of the event ticketing industry in India. Our platform connects music enthusiasts with a variety of events, promoting electronic music and providing seamless ticketing experiences for our users....
-
Customer Support Associate
3 days ago
Mumbai, Maharashtra, India Pilgrim Full timeThe Customer Support Associate is responsible for providing exceptional customer service by addressing customer inquiries, resolving issues and ensuring customer satisfaction. This role involves effective communication, problem-solving, and maintaining a positive customer experience. The Customer Support Associate works closely with the customer support team...
-
Customer Services Associate
2 weeks ago
Goregaon, India SortMyScene Full timeCompany Description SortMyScene is Ione of India's fastest growing ticketing platforms. Present in over 100 cities across 25 states, SortMyScene is at the forefront of the event ticketing industry in India. Our platform connects music enthusiasts with a variety of events, promoting electronic music and providing seamless ticketing experiences for our...
-
Customer services associate
1 week ago
Goregaon, India SortMyScene Full timeCompany Description Sort My Scene is Ione of India's fastest growing ticketing platforms. Present in over 100 cities across 25 states, Sort My Scene is at the forefront of the event ticketing industry in India. Our platform connects music enthusiasts with a variety of events, promoting electronic music and providing seamless ticketing experiences for...
-
Customer Services Associate
2 weeks ago
Goregaon, India SortMyScene Full timeCompany Description SortMyScene is Ione of India's fastest growing ticketing platforms. Present in over 100 cities across 25 states, SortMyScene is at the forefront of the event ticketing industry in India. Our platform connects music enthusiasts with a variety of events, promoting electronic music and providing seamless ticketing experiences for our...
-
Customer Services Associate
2 weeks ago
Goregaon, India SortMyScene Full timeCompany DescriptionSortMyScene is Ione of India's fastest growing ticketing platforms. Present in over 100 cities across 25 states, SortMyScene is at the forefront of the event ticketing industry in India. Our platform connects music enthusiasts with a variety of events, promoting electronic music and providing seamless ticketing experiences for our...
-
Customer Support Associate
22 hours ago
Andheri, Mumbai, Maharashtra, India Pilgrim Full timeThe Customer Support Associate is responsible for providing exceptional customer service by addressing customer inquiries, resolving issues and ensuring customer satisfaction. This role involves effective communication, problem-solving, and maintaining a positive customer experience. The Customer Support Associate works closely with the customer support team...
-
Strategy Associate
3 weeks ago
Goregaon East, India D2P Consultancy Full timeStrategy Associate Job DescriptionThe Strategy Associate supports the GTM (Go-to-Market) team in executing strategies for launching new products or services into the market. This entry-level role involves assisting with various aspects of launch, working closely with managers and cross-functional teams to ensure smooth implementation. Key responsibilities...
-
Customer Support Associate
2 weeks ago
Andheri, Mumbai, Maharashtra, India Pilgrim Full time**Job Overview**: The Customer Support Associate is responsible for providing exceptional customer service by addressing customer inquiries, resolving issues and ensuring customer satisfaction. This role involves effective communication, problem-solving, and maintaining a positive customer experience. The Customer Support Associate works closely with the...
-
Client Services Associate
4 weeks ago
Goregaon East, India SortMyScene Full timeCompany DescriptionSortMyScene is Ione of India's fastest growing ticketing platforms. Present in over 100 cities across 25 states, SortMyScene is at the forefront of the event ticketing industry in India. Our platform connects music enthusiasts with a variety of events, promoting electronic music and providing seamless ticketing experiences for our...
