Customer Support Executive

1 day ago

Goregaon, Maharashtra, India Hunarstreet Technologies Full time ₹ 2,00,000 - ₹ 6,00,000 per year
JOB TITLE:- Customer Support Executive
IMPORTANT JOB FUNCTIONS:-
  1. Resolve customer complaints and provide knowledgeable answers to customer queries
  2. Assist clients on offline and online orders, deal with orders in the back office and liaise with logistics
  3. Follow-up on orders and liaise with customers, buyers, etc
  4. Follow-up on all customer requests to ensure the brand provides the highest level of customer service in the industry
  5. Assist customers with after-sales service issues. Be a primary contact for customer inquiries about our products and brand.
  6. Able to communicate concisely our company policies to client. Maintain and update regular client correspondence
  7. Review purchase orders and shipments prior to dispatch. Coordinate and track the delivery logistic channels
  8. Co-ordinate with Vendors to get required procurements and marketing collaterals on given TAT
  9. Work with internal and external teams to ensure smooth and timely operations
  10. Maintaining and analysing weekly/ monthly/ quarterly/ yearly customer database
  11. Provide complete end-to-end resolution to customer issues
  12. Engage with customers in a friendly and professional manner while actively listening to their concerns
  13. Generate, edit, publish, and share daily content (original text, images, video, or HTML) that builds meaningful connections and
  14. encourages community members to act
  15. Uploading, editing, scheduling and managing ecommerce website content, services & operations.


SPECIALISED SKILL SETS:-
  1. Communication Skills
  2. Content Management
  3. Problem Solving Skills
  4. Ms Office especially excel and word
  5. Spoken and written English

REQUIRED EXPERIENCE:- 2 to 3 years of experience

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