Customer Support Executive

6 days ago

Goregaon Mumbai Maharashtra, India Volody Products P Ltd Full time

Volody is an enterprise software product company helping businesses to digitize their legal contract management processes by providing them with a smart Contract Lifecycle Management Software.

We are looking for energetic customer support executives to handle L1 & L2 support issues:
1. Provide technical support and assistance to customers experiencing issues with our

products or services.

2. Troubleshoot technical problems and provide timely resolution to ensure customer

satisfaction.

3. Communicate effectively with customers to understand the nature of their technical issues and

provide clear and concise instructions for resolution.

4. Document customer interactions, including details of inquiries, complaints, and resolutions, in our CRM system.

5. Collaborate with internal teams to escalate and resolve complex technical issues.

6. Stay up-to-date on product knowledge and technical skills through training and self
- study to effectively support new and existing products.

7. Assist in creating and maintaining technical support documentation, including FAQs and

troubleshooting guides.

8. Continuously strive to improve customer satisfaction by identifying opportunities for process

improvement and recommending solutions.

Skills Required:
1. Bachelor's degree in Computer Science, Information Technology, or a related field

2. Previous experience in a technical support role or similar customer-facing position.

3. Strong problem-solving skills with the ability to diagnose and troubleshoot technicalissues.

4. Excellent communication skills, both written and verbal.

5. Ability to work independently and collaboratively in a fast-paced environment.

6. Customer-centric mind-set with a dedication to providing exceptional service.

Pay: ₹20,000.00 - ₹35,000.00 per month

**Benefits**:

- Provident Fund

Schedule:

- Day shift

Supplemental Pay:

- Performance bonus

Work Location: In person

Application Deadline: 25/11/2024
Expected Start Date: 06/01/2025

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