L1 & L2 Engineer - Azure Infrastructure Support

3 months ago

Bengaluru, India Askexim Services (P) Limited Full time

Company :

An US based digital technology services company with 5000+ employees (founded in 2014, headquartered in Edison, New Jersey, a diverse global team of world-class professionals across the U.S., the UK, Romania, Canada, Mexico and India)

Location : Bangalore (WFO, 24x7 rotational shift)

Joining : Immediate / 2 weeks

Experience : 3+ years for L1 Engineers and 5+ years for L2 Engineers

Hiring : L1andL2 Engineers for Azure Infrastructure Support Specialist

Looking for L1 and L2 Engineers to join as Azure Infrastructure Support Specialists. If you have a passion for Azure, a knack for problem-solving, and are ready for immediate opportunities, we want to hear from you

What We're Looking For :

- Immediate Joiners in Bengaluru, India who are ready to dive in

- Excellent Communication Skills for effective collaboration and support

- Flexibility for Night and Rotational Shifts to ensure continuous support

- Azure Administration : At least 3 years of hands-on experience managing and supporting Azure environments

- Terraform Expertise : Extensive experience with Terraform for infrastructure as code, including creating, modifying, and managing resources

- ServiceNow Proficiency : Advanced skills in ServiceNow for handling high-priority tickets and managing workflows

- Automation Skills : Strong experience in automation using PowerShell, Azure CLI, and other relevant tools

- DevOps Practices : Proven track record in integrating infrastructure management with CI/CD pipelines and working with DevOps teams

- Troubleshooting and Problem Resolution : Demonstrated ability to efficiently diagnose and resolve complex technical issues

- ITIL Familiarity : Understanding of ITIL processes for streamlined operations

Job Description :

We are seeking a highly experienced and skilled Azure Infrastructure L1 and L2 Senior Engineer to join our IT team. This role is crucial in ensuring the robust operation, maintenance, and optimization of our Azure cloud infrastructure. The ideal candidate will have extensive hands-on experience with Azure, strong technical skills, and the ability to provide advanced support and troubleshooting services. Proficiency in Terraform, ServiceNow, automation, and DevOps practices is essential.

Roles and responsibilities :

- Advanced Infrastructure Monitoring : Proactively monitor Azure infrastructure to ensure optimal performance, availability, and security.

- Incident and Problem Management : Handle complex infrastructure-related incidents and problems, performing advanced troubleshooting and root cause analysis.

- ServiceNow Ticket Handling : Manage and resolve high-priority tickets using the ServiceNow platform, ensuring adherence to SLAs.

- Maintenance and Optimization : Perform advanced maintenance tasks, including system updates, patch management, performance tuning, and optimization.

- Automation and Scripting : Develop, implement, and maintain automation scripts and processes using tools such as PowerShell, Azure CLI, and Terraform.

- DevOps Practices : Collaborate with DevOps teams to integrate infrastructure management with CI/CD pipelines, promoting a seamless development and deployment process.

- Infrastructure as Code (IaC) : Utilize Terraform to manage infrastructure as code, ensuring consistency, scalability, and reliability.

- Documentation and Knowledge Sharing : Maintain comprehensive documentation of configurations, processes, and procedures. Mentor and train junior engineers.

- Security and Compliance : Ensure the infrastructure complies with security policies, best practices, and regulatory requirements.

- Collaboration and Leadership : Work closely with other IT teams, providing guidance and leadership to ensure effective and efficient infrastructure management.

- Continuous Improvement : Identify and implement improvements to processes, tools, and technologies to enhance the overall performance and reliability of the Azure infrastructure.

Required Mandatory experience :

- Azure Administration : Minimum of 3 years of hands-on experience managing and supporting Azure environments.

- Terraform Expertise : Extensive experience with Terraform for managing infrastructure as code, including creating, modifying, and managing infrastructure resources.

- ServiceNow Proficiency : Proficiency in using ServiceNow for advanced ticket handling, including creating, updating, resolving high-priority tickets, and managing workflows.

- Automation Skills : Strong experience in automation using PowerShell, Azure CLI, and other relevant tools.

- DevOps Practices : Proven experience in integrating infrastructure management with CI/CD pipelines and collaborating with DevOps teams.

- Troubleshooting and Problem Resolution : Demonstrated ability to diagnose and resolve complex technical issues efficiently.

Required industry experience :

- IT Infrastructure : Experience working within IT infrastructure environments, preferably within mid to large-sized organizations.

- Cloud Services : Extensive experience with cloud service management, particularly within Azure.

- Managed Services : Experience in managed services or IT service provider environments is a plus.

Required Technical experience :

- Azure Services : Proficiency in advanced Azure services, including virtual machines, storage, networking, and monitoring tools.

- Azure AD : In-depth knowledge of Azure Active Directory and identity management.

- Networking : Advanced understanding of networking concepts, including VPN, VNet, and firewall configurations.

- Scripting : Advanced scripting skills in PowerShell, Azure CLI, or similar tools.

- Monitoring Tools : Familiarity with advanced monitoring tools like Azure Monitor, Log Analytics, and other diagnostic tools.

- Automation : Expertise in automation concepts and tools, such as Azure Automation and ARM templates.

- Terraform : Proficiency in Terraform for managing infrastructure as code in Azure environments.

- Backup and Recovery : Advanced knowledge of Azure backup and disaster recovery solutions.

- Security : Strong awareness of security best practices and tools within Azure, including role-based access control (RBAC) and security center.

- OS Management : Advanced knowledge of Windows and Linux operating systems in an Azure environment.

- ServiceNow Ticket Handling : Proficiency in using ServiceNow for managing and resolving high-priority tickets, including understanding ticket priority, SLAs, and workflow processes.

- DevOps Integration : Experience in integrating infrastructure management with CI/CD pipelines using tools like Jenkins, GitHub Actions, or Azure DevOps.

(ref:hirist.tech)

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