Cloud Infrastructure Specialist

3 weeks ago


Bengaluru, Karnataka, India ProArch Full time

Cloud Support Engineer

ProArch is seeking a skilled Cloud Support Engineer to join our team. As a key member of our cloud infrastructure and services team, you will play a vital role in supporting our clients' cloud applications and ensuring seamless integration and operation. Your responsibilities will include providing L1 and L2 support, troubleshooting MS Azure and M365 products, and managing email migrations. You will also be involved in diagnosing and resolving issues related to cloud technologies and offering guidance on Azure cloud.

Key Responsibilities:

  • Provide expert troubleshooting for MS Azure, M365 Suite, and Azure virtual desktop.
  • Deliver L1 and L2 IT support and guidance to clients.
  • Update all IT incidents and requests in the IT Service Management system.
  • Analyze and diagnose various IT issues, including hardware, software, server, network, and security concerns.
  • Escalate unresolved issues appropriately, ensuring cross-team collaboration.
  • Engage in technical discussions and provide consultations with both clients and internal teams.
  • Maintain and update technical documentation to reflect current best practices.
  • Exhibit a strong focus on client satisfaction and deliver exceptional customer service consistently.
  • Participate in 24/7 rotational shifts as required.
  • Keep abreast of new cloud technologies and solutions related to Azure.
  • Familiarity with remote desktop and Azure virtual desktop for effective remote support.

Requirements:

  • Minimum of 5 years in an IT Service Desk, Cloud Support, or Infrastructure Admin role, preferably in an MSP environment.
  • Proficiency in Microsoft Azure and M365 with relevant certifications (e.g., MS-102, AZ-104).
  • Participate in 24/7 rotational shifts as required.
  • Experience with MS Intune, MDM/MAM, and related technologies for remote device management.
  • Strong knowledge of Entra (Active Directory), Windows server and hypervisor administration, and network management, including firewalls, switches and VPN.
  • Familiarity with Cisco and Barracuda devices, along with good network troubleshooting skills.
  • Excellent Communication skills.

Benefits:

  • Competitive Salary
  • Excellent career development opportunities
  • Health Insurance
  • Work from home opportunity
  • Certification Policy


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