Cloud Infrastructure Specialist
4 weeks ago
Cloud Support Role at ProArch
We are seeking a skilled Cloud Support Engineer to join our team at ProArch. As a Cloud Support Engineer, you will play a crucial role in supporting our clients' cloud infrastructure and services.
Your responsibilities will include providing expert troubleshooting for MS Azure, M365 Suite, and Azure Virtual Desktop, delivering L1 and L2 IT support and guidance to clients, and updating all IT incidents and requests in the IT Service Management system.
Key Responsibilities:
- Provide expert troubleshooting for MS Azure, M365 Suite, and Azure Virtual Desktop.
- Deliver L1 and L2 IT support and guidance to clients.
- Update all IT incidents and requests in the IT Service Management system.
- Analyze and diagnose various IT issues, including hardware, software, server, network, and security concerns.
- Escalate unresolved issues appropriately, ensuring cross-team collaboration.
- Engage in technical discussions and provide consultations with both clients and internal teams.
- Maintain and update technical documentation to reflect current best practices.
- Exhibit a strong focus on client satisfaction and deliver exceptional customer service consistently.
- Participate in 24/7 rotational shifts as required.
- Keep abreast of new cloud technologies and solutions related to Azure.
Requirements:
- Minimum of 5 years in an IT Service Desk, Cloud Support, or Infrastructure Admin role, preferably in an MSP environment.
- Proficiency in Microsoft Azure and M365 with relevant certifications (e.g., MS-102, AZ-104).
- Participate in 24/7 rotational shifts as required.
- Experience with MS Intune, MDM/MAM, and related technologies for remote device management.
- Strong knowledge of Entra (Active Directory), Windows server and hypervisor administration, and network management, including firewalls, switches, and VPN.
- Familiarity with Remote Desktop and Azure Virtual Desktop for effective remote support.
- Excellent Communication skills.
- Familiarity with Cisco and Barracuda devices, along with good network troubleshooting skills.
Benefits:
- Competitive Salary
- Excellent career development opportunities
- Health Insurance
- Work from home opportunity
- Certification Policy
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