Associate Application Support Specialist

3 weeks ago


Chennai, Tamil Nadu, India Getinz Full time

Salary : 8-13 Overview :


We are looking for an experienced Application Support Specialist to join our team. The successful candidate will provide Level 1 (L1) and Level 2 (L2) support to our in-house customers, ensuring smooth operation and maintenance of our applications. This role requires strong problem-solving skills, excellent communication, and the ability to work in the Eastern Standard Time (EST) zone. Experience with SQL queries is essential to support and troubleshoot the application :


Experience : 2+ years of experience in an application support role, with a focus on L1 and L2 support.


- Technical Skills : Proficiency in SQL for query writing, troubleshooting, and data extraction. Knowledge of application monitoring tools is a plus.


- Communication : Strong verbal and written communication skills, with the ability to interact effectively with technical and non-technical users.


- Problem-Solving : Excellent analytical and problem-solving skills, with a keen eye for detail.


- Time Zone : Availability to work in the Eastern Standard Time (EST) zone.

- Customer Focus : A customer-oriented mindset with a commitment to delivering high-quality support.


Key Responsibilities :


Provide L1 and L2 Support :


- Handle application issues and requests, providing first-line and second-line support.


- Troubleshoot and resolve incidents, escalating to higher levels when necessary.


Customer Interaction :


- Interact with in-house customers to understand their needs, provide guidance, and ensure the timely resolution of their issues.


- Maintain a high level of customer satisfaction through professional and timely responses.


Application Monitoring :


- Monitor application performance and availability, responding proactively to potential issues to prevent downtime and Management :


- Log, track, and manage incidents in the support ticketing system, ensuring they are resolved within SLA timelines.


SQL Query Support :


- Utilize SQL queries to troubleshoot, analyze, and resolve application issues.


- Assist in the extraction of data for reporting purposes as needed.


Collaboration :


- Work closely with other support teams, developers, and stakeholders to resolve complex issues and contribute to continuous :


- Maintain and update support documentation, including runbooks, knowledge base articles, and incident reports.


Preferred Qualifications :


- Experience with cloud-based applications or platforms.


- Familiarity with ITIL processes and incident management.


- Experience with ticketing systems like Jira, ServiceNow, or similar tools.


Why Join Us :


- Work with a dynamic team in a fast-paced, innovative environment.


- Opportunity to grow and develop your skills in a leading technology company.


- Competitive compensation and benefits package.

(ref:hirist.tech)

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