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Application Support Specialist
1 month ago
Job Summary
Unison Consulting Pte Ltd is seeking a skilled Application Support Analyst to join our team. As an Application Support Analyst, you will be responsible for the development, deployment, and support of applications in scope.
Key Responsibilities
- Respond to and resolve incidents, problems, and user queries through proper analysis.
- Manage communication for incidents, including SLA breaches, application major incidents, and logistics issues.
- Communicate complex technical issues to business users in a language they understand.
- Contribute to effective knowledge management best practices within the team and organization.
- Work closely with 1st and 3rd level support and development teams to resolve incidents, problems, and user queries within SLA.
Requirements
- 3-5 years of experience in a similar role.
- Strong knowledge of Unix and SQL.
- Ability to pick up new skills and domain knowledge in payments or Swift in banking.