Application Support Specialist
3 days ago
We are seeking a skilled and enthusiastic Application Support Analyst to join our dynamic team at Explorance. As a key member of our software support team, you will play a vital role in delivering exceptional customer service and ensuring the seamless operation of our .Net based web application.
About the RoleThis exciting opportunity offers the chance to work with a rapidly growing software company recognized for its unique workplace culture. You will be part of a vibrant and highly engaged team that values collaboration, innovation, and continuous improvement.
Main Responsibilities- Resolve customer-driven issues efficiently and effectively
- Investigate complex problems and provide root cause analysis
- Validate issues against product requirements and specifications
- Conduct thorough research through code analysis, documentation, and stakeholder interviews
- Create actionable items from customer feedback and provide workarounds to resolve issues
- Report bugs and product suggestions to the product management team
- Continuously contribute to the troubleshooting guide and improve internal knowledge documentation
To succeed in this role, you will require:
- Experience in supporting .Net based web applications
- Strong debugging skills and ability to analyze traces and logs
- Excellent problem-solving skills and attention to detail
- Effective time management and prioritization skills
- Proficiency in JIRA and other relevant tools
- Understanding of software architectures, API designs, and distributed systems
At Explorance, we empower organizations to accelerate the insight-to-action cycle using next-generation feedback analytics. Our award-winning solutions have influenced over 10 million individuals, and we are consistently recognized as one of the top employers by the Great Places to Work Institute.
We offer a competitive salary range of $60,000 - $80,000 per annum, depending on experience, as well as a comprehensive benefits package. If you are a motivated and talented individual looking to take your career to the next level, please submit your application.
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