Application Support Specialist

3 days ago


Chennai, Tamil Nadu, India Explorance Full time
Unlock Your Potential as an Application Support Analyst

We are seeking a skilled and enthusiastic Application Support Analyst to join our dynamic team at Explorance. As a key member of our software support team, you will play a vital role in delivering exceptional customer service and ensuring the seamless operation of our .Net based web application.

About the Role

This exciting opportunity offers the chance to work with a rapidly growing software company recognized for its unique workplace culture. You will be part of a vibrant and highly engaged team that values collaboration, innovation, and continuous improvement.

Main Responsibilities
  • Resolve customer-driven issues efficiently and effectively
  • Investigate complex problems and provide root cause analysis
  • Validate issues against product requirements and specifications
  • Conduct thorough research through code analysis, documentation, and stakeholder interviews
  • Create actionable items from customer feedback and provide workarounds to resolve issues
  • Report bugs and product suggestions to the product management team
  • Continuously contribute to the troubleshooting guide and improve internal knowledge documentation
Key Requirements

To succeed in this role, you will require:

  • Experience in supporting .Net based web applications
  • Strong debugging skills and ability to analyze traces and logs
  • Excellent problem-solving skills and attention to detail
  • Effective time management and prioritization skills
  • Proficiency in JIRA and other relevant tools
  • Understanding of software architectures, API designs, and distributed systems
About Explorance

At Explorance, we empower organizations to accelerate the insight-to-action cycle using next-generation feedback analytics. Our award-winning solutions have influenced over 10 million individuals, and we are consistently recognized as one of the top employers by the Great Places to Work Institute.

We offer a competitive salary range of $60,000 - $80,000 per annum, depending on experience, as well as a comprehensive benefits package. If you are a motivated and talented individual looking to take your career to the next level, please submit your application.



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