Senior Application Support Specialist

7 days ago


Chennai, Tamil Nadu, India Virtusa Full time
Job Title: Senior Application Support Specialist

We are seeking a highly skilled Senior Application Support Specialist to join our team at Virtusa. As a key member of our support team, you will be responsible for providing Level 2 production support for our 24/7 support module applications.

Key Responsibilities:
  • Provide timely and effective support for production issues, ensuring minimal downtime and impact on business operations.
  • Collaborate with cross-functional teams, including infrastructure, development, and IT teams, to resolve complex technical issues.
  • Develop and maintain technical documentation, including knowledge base articles and procedures.
  • Participate in on-call rotations and provide after-hours support as needed.
Requirements:
  • 4-5 years of IT experience with Level 2 application production support, ITIL certification.
  • Strong technical skills in Unix/Linux, Unix scripting, Oracle SQL, Autosys, and Excellent Communication Skills.
  • Experience with tools such as ITRS, Autosys, Service Now, and uDeploy.
  • Domain knowledge in Banking and good understanding of Oracle procedures, functions, views, and cursors.
What We Offer:
  • A dynamic and supportive work environment.
  • Opportunities for professional growth and development.
  • A competitive salary and benefits package.


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