
Zonal Collection Manager
23 hours ago
Job Title: Zonal Collection Manager – MSME
Location: Western India
Base location : Pune
Vertical: MSME / Business Loans
Role Summary:
Lead and manage collections for MSME loans across Western India. Focus on recovery of overdue accounts, legal recoveries, restructuring, and field/agency operations.
Key Responsibilities:
- Devise and execute collections strategy for MSME loans (WC, TL, OD).
- Manage regional collection teams
- Handle legal recovery (demand notice, arbitration, suit filing, SARFAESI proceedings).
- Ensure adherence to regulatory and internal policy norms.
- Provide insights to credit and product teams on risk trends.
KPIs:
- Recovery % (bucket/vintage)
- Reduction in delinquency ratios (30+/60+/90+)
- Legal resolution outcomes
- Cost of collection metrics
- Agency compliance and productivity
Qualifications & Experience:
- Graduate/MBA with 10–15 years in MSME or business loan collections
- Experience in handling secured/unsecured SME loan recoveries
- Legal understanding of business loan recoveries essential
- Strong MIS, team handling, and stakeholder management skills
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