WFM Genesys Developer

Position: WFM Genesys DeveloperExperience: 5+ YearsWork Location: Bangalore/ChennaiNotice Period: Immediate to 45 Days.Job Description:Genesys PureEngage Platform Knowledge.GRAT (Genesys Rules Authoring Tool)Intelligent Workload DistributionOmnichannel/Digital ChannelsWorkflow Design & Optimization

Genesys PureEngage Platform Knowledge: Possessing a comprehensive understanding of the Genesys PureEngage platform architecture, including its various components, functionalities, and capabilities. This encompasses familiarity with the platform's digital routing, reporting, and administration features, as well as its integration capabilities with other...

Job Summary We are seeking a dynamic and experienced Manager – Workforce Management (WFM) to lead and optimize workforce planning operations across our customer support or operations functions.The ideal candidate will have deep expertise in volume forecasting, capacity/resource planning, scheduling, real-time management (RTM), and reporting, along with...

Exp Req: 5 to 12 years of experience.Job Locations: Bangalore, Hyderabad, Chennai, Delhi.Key Skills: * Realtime & Historical reporting analytics* IVR Bots, Chatbots, Speech analytics, Workforce Management* Experience with CRM integrations such as Salesforce, SAP* Agent scripts* Good analytical and communication skills.Project Overview: We are seeking a...

Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty, workforce...

Role : Genesys Cloud CX Routing EngineerLocation:Bangalore / Noida / Hyderabad (Onsite)Contract:15 MonthsResponsibilities:Design, develop, and support Genesys Cloud CX routing solutions across multi–data center environments.Build and maintain routing strategies for voice and digital channels (Email, WebChat, etc.).Develop integrations with APIs, web...

Contact Center - GENESYS CLOUDPrimary Location: Noida / Chennai / Bengaluru / Hyderabad / PuneExperience: 14+ yearsPosition Overview (Job Summary):The Genesys Developer will work with cross-functional teams to implement, customize, and support Genesys applications and platforms. This includes managing the full development lifecycle—requirements gathering,...

Build, maintain, update capacity planning files/models align forecasted demandAnalyze historical data call volumes AHT, shrinkage, attrition, productivity to project hiring plansWork closely finance, HR, ops to align workforce capacity budgets SLAs Required Candidate profileProvide proactive insights on staffing gaps, risks, recommendationsSupport long-term...

1.Genesys Cloud CX | IVR, Call Flows, Bots, WFM, CRM, Omnichannel Integration 2.CX Specialist | Genesys Cloud, IVR, Bots, WFM, CRM & Omnichannel Solutions 3.Genesys Cloud CX Expert – IVR, Bots, CRM, WFM, Omnichannel Integration

Create, validate, manage workforce forecasts across multiple channelApply statistical models forecasting methodologies data science knowledge is an added advantageAnalyze historical trends, call volumes, seasonality to predict workforce requirement Required Candidate profileCollaborate operations, scheduling, capacity teams to align forecasts with business...