WFM Genesys Developer

Position: WFM Genesys DeveloperExperience: 5+ YearsWork Location: Bangalore/ChennaiNotice Period: Immediate to 45 Days.Job Description:Genesys PureEngage Platform Knowledge.GRAT (Genesys Rules Authoring Tool)Intelligent Workload DistributionOmnichannel/Digital ChannelsWorkflow Design & Optimization

Role : Genesys Cloud CX Routing EngineerLocation:Bangalore / Noida / Hyderabad (Onsite)Contract:15 MonthsResponsibilities:Design, develop, and support Genesys Cloud CX routing solutions across multi–data center environments.Build and maintain routing strategies for voice and digital channels (Email, WebChat, etc.).Develop integrations with APIs, web...

Build, maintain, update capacity planning files/models align forecasted demandAnalyze historical data call volumes AHT, shrinkage, attrition, productivity to project hiring plansWork closely finance, HR, ops to align workforce capacity budgets SLAs Required Candidate profileProvide proactive insights on staffing gaps, risks, recommendationsSupport long-term...

1.Genesys Cloud CX | IVR, Call Flows, Bots, WFM, CRM, Omnichannel Integration 2.CX Specialist | Genesys Cloud, IVR, Bots, WFM, CRM & Omnichannel Solutions 3.Genesys Cloud CX Expert – IVR, Bots, CRM, WFM, Omnichannel Integration

Responsibilities :- Client Stakeholder Management : Serve as the primary technical point of contact for clients, effectively managing relationships and expectations through strong communication and interpersonal skills.- Discovery & Analysis : Lead and facilitate discovery workshops to gather, analyze, and document project requirements. Conduct thorough...

Create, validate, manage workforce forecasts across multiple channelApply statistical models forecasting methodologies data science knowledge is an added advantageAnalyze historical trends, call volumes, seasonality to predict workforce requirement Required Candidate profileCollaborate operations, scheduling, capacity teams to align forecasts with business...

Job DescriptionSenior Analyst/Team Lead - WFM Capacity PlanningWe are seeking a highly skilled Senior Analyst/Team Lead to lead our Workforce Management (WFM) Capacity Planning team. The ideal candidate will have experience in capacity planning, workforce management, and resource planning, with a strong understanding of scheduling, shrinkage, and AHT...

Job DescriptionJob Title � WFM - Team Leader / Assistant Manager � ChennaiJob Role & Responsibilities5-9 Years experience in Develop and manage short- and long-term forecasts based on historical data and business trends.Create and maintain agent schedules to meet SLA and productivity targets.Monitor real-time performance and adjust staffing as...

Job requisition ID :: 84699Date: Aug 22, 2025Location: BengaluruDesignation: ConsultantEntity: Deloitte Touche Tohmatsu India LLPYour potential, unleashed.India's impact on the global economy has increased at an exponential rate and Deloitte presents an opportunity to unleash and realize your potential amongst cutting edge leaders, and organizations shaping...

Role - WFM SchedulerWork Location - Bengaluru Develop, manage, and maintain comprehensive schedules. Structure set up to core scheduling activities. Please Call / Whatsapp @ / Required Candidate profilePlease Call / Whatsapp @ /