WFM Forecasting Specialist Data Science Optional Bangalore
2 weeks ago
Create, validate, manage workforce forecasts across multiple channel
Apply statistical models forecasting methodologies data science knowledge is an added advantage
Analyze historical trends, call volumes, seasonality to predict workforce requirement
Required Candidate profile
Collaborate operations, scheduling, capacity teams to align forecasts with business goals
Forecasting tools WFM system Aspect, Verint, NICE, Genesys
Data science /advanced analytics knowledge optional
Perks and benefits
Perks and Benefits
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Lead Specialist WFM-3
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