
Scheduler - WFM
16 hours ago
Job Title: Scheduler - Workforce Management (WFM)
Department: WFM
Job Summary:
The Workforce Management Scheduler is responsible for optimizing staffing levels to meet service demands while ensuring compliance with company policies and regulations. This role involves analyzing claim volumes, forecasting and creating effective schedules for various teams to enhance productivity and efficiency.
Key Responsibilities:
Forecasting: Analyze historical data to forecast staffing needs and identify trends in call volumes, service requests and operational requirements.
Scheduling: Develop and maintain efficient work schedules for staff based on forecasted demand, availability, and employee preferences.
Real-time Monitoring: Monitor daily operations to ensure adherence to schedules and make adjustments as necessary to address unexpected changes in workload.
Reporting: Generate and analyze reports on staffing metrics, performance, and service levels to provide insights and recommendations for improvement.
Collaboration: Work closely with team leaders and managers to understand operational needs and provide staffing solutions that align with business objectives.
Compliance: Ensure scheduling practices comply with company HR laws and company policies.
Training: Assist in training new staff on scheduling processes and tools, and provide ongoing support to ensure understanding of policies and systems.
Continuous Improvement: Identify opportunities for process improvements in workforce management and contribute to the development of best practices. Provide proactive recommendation to improve performance metrics.
Qualifications: Bachelors degree in any discipline.
Experience and Skill: 6 months and above experience in workforce management function, scheduling or a similar role.
Proficiency in workforce management software and tools.
Strong analytical skills and attention to detail.
Excellent communication and interpersonal skills.
Ability to work in a fast-paced environment and adapt to changing priorities.
Good hands on knowledge of MS Excel
WFM Activities
Historical data upload
- Prepare Employee list for schedule generation
- Addition or deletion of employees
- HR Import
- Send credentials to new employees
- Skill matrix upload
- Forecasting
- Capacity Planning/Compute Agents
- Generate Tasks
- Schedules – Planning
- Shift movements for RI and Domi
- Night Shift Creation
- Generate Schedules/Assign Processors
- Check Planning
- Harmonize Breaks
- Check Schedules for the month and make corrections/adjustments wherever required
- Publish Schedules and Reports
- Schedule Adherence (Daily Activity)
- Planed leave/Comp Off/Sick Leave approval/rejection (Daily activity)
- Swap approval/rejection (Daily activity)
Interested candidates can share their resumes to
-
WFM Planning and Scheduling
13 hours ago
Bengaluru, Karnataka, India Turiyam Consultancy Full time ₹ 2,50,000 - ₹ 7,50,000 per yearIndividual contributor, client-facing role. End-to-end WFM scheduling & occupancy management. Headcount & FTE calculation, reporting, and analysis. Required Candidate profileStrong communication skills. WFM & scheduling expertise. Experience in occupancy metrics and workforce calculations. Call or Whatsapp @ / / /
-
Bengaluru, Karnataka, India White Horse Manpower Full time ₹ 8,00,000 - ₹ 16,50,000 per yearHiring: WFM Scheduler (3–6 Years Exp.) | Salary: ₹6.5–8 LPA | Contact Center Agent SchedulingLocation:[Specify if required]Experience:3–6 YearsCTC:₹6.5–8 LPAJob Description:We are hiring aWorkforce Management Schedulerresponsible foragent schedulingwithin a large-scale contact center. The role ensures optimized schedules, adherence, and staffing...
-
Trainee, WFM
4 weeks ago
Bengaluru, Karnataka, India Saks Global Full timeJob DescriptionJob DescriptionWho We Are:Saks Global is the largest multi-brand luxury retailer in the world, comprising Saks Fifth Avenue, Neiman Marcus, Bergdorf Goodman, Saks OFF 5TH, Last Call and Horchow. Its retail portfolio includes 70 full-line luxury locations, additional off-price locations and five distinct e-commerce experiences. With talented...
-
Trainee, WFM
14 hours ago
Bengaluru, Karnataka, India Saks Full time ₹ 4,00,000 - ₹ 6,00,000 per yearWho We Are:Saks Global is the largest multi-brand luxury retailer in the world, comprising Saks Fifth Avenue, Neiman Marcus, Bergdorf Goodman, Saks OFF 5TH, Last Call and Horchow. Its retail portfolio includes 70 full-line luxury locations, additional off-price locations and five distinct e-commerce experiences. With talented colleagues focused on delivering...
-
Trainee, WFM
15 hours ago
Bengaluru, Karnataka, India Saks Global Full time ₹ 2,00,000 - ₹ 6,00,000 per yearJob DescriptionWho We Are:Saks Global is the largest multi-brand luxury retailer in the world, comprising Saks Fifth Avenue, Neiman Marcus, Bergdorf Goodman, Saks OFF 5TH, Last Call and Horchow. Its retail portfolio includes 70 full-line luxury locations, additional off-price locations and five distinct e-commerce experiences. With talented colleagues...
-
Senior Analyst, WFM
1 week ago
Bengaluru, Karnataka, India Saks Global Full time ₹ 9,00,000 - ₹ 12,00,000 per yearJob DescriptionWho We Are:Saks Global is the largest multi-brand luxury retailer in the world, comprising Saks Fifth Avenue, Neiman Marcus, Bergdorf Goodman, Saks OFF 5TH, Last Call and Horchow. Its retail portfolio includes 70 full-line luxury locations, additional off-price locations and five distinct e-commerce experiences. With talented colleagues...
-
Sr Analyst Global WFM 5
15 hours ago
Bengaluru, Karnataka, India HGS Full time ₹ 9,00,000 - ₹ 12,00,000 per yearJob Title: Real-Time Analyst (RTA)Department:Workforce Management (WFM)Employment Type:Full-timeRole SummaryThe Real-Time Analyst (RTA) plays a critical role in ensuring operational efficiency and service delivery performance by actively monitoring, analyzing, and managing real-time activities across multiple queues. This role serves as the first line of...
-
t/Team Lead
15 hours ago
Bengaluru, Karnataka, India Golden Opportunities Full time ₹ 9,00,000 - ₹ 12,00,000 per yearJob DescriptionSenior Analyst/Team Lead - WFM Capacity PlanningWe are seeking a highly skilled Senior Analyst/Team Lead to lead our Workforce Management (WFM) Capacity Planning team. The ideal candidate will have experience in capacity planning, workforce management, and resource planning, with a strong understanding of scheduling, shrinkage, and AHT...
-
sps wfm rta, in rta team
4 weeks ago
Bengaluru, Karnataka, India Amazon Full timeSince 1995, Amazon has focused on being "the world's most customer centric company." Our customers are worldwide, and include not just consumers, but also our sellers. World-class retail brands and individual sellers increase their sales and reach new customers by leveraging the power of the Amazon e-commerce platform. Over 2 million sellers offer new, used,...
-
Bengaluru, Karnataka, India Golden Opportunities Full time ₹ 15,00,000 - ₹ 25,00,000 per yearJob DescriptionJob Title � WFM - Team Leader / Assistant Manager � ChennaiJob Role & Responsibilities5-9 Years experience in Develop and manage short- and long-term forecasts based on historical data and business trends.Create and maintain agent schedules to meet SLA and productivity targets.Monitor real-time performance and adjust staffing as...