WFM Capacity Planning Specialists and Contact Center Agent Scheduling

Build, maintain, update capacity planning files/models align forecasted demandAnalyze historical data call volumes AHT, shrinkage, attrition, productivity to project hiring plansWork closely finance, HR, ops to align workforce capacity budgets SLAs Required Candidate profileProvide proactive insights on staffing gaps, risks, recommendationsSupport long-term...

Role: WFM SpecialistMin 5+ Years of experience in WFM (Workforce Management) in BPO/ Contact Centre SettingsStrong understanding on Capacity Planning & ForecastingUK Shift5 Days WorkingLocation: BangaloreImmediate joiners preferredCallAnumeha: Priyanka: Send resume to

Summary:A WFM (Workforce Management) short-term forecasting role is primarily responsible for predicting near- future staffing needs by analyzing historical data and current trends, allowing a company to accurately schedule employees to meet anticipated stakeholder demand within a short time frame, usually focusing on daily or weekly timeframes; key...

DescriptionAbout the RoleWe are seeking a sharp and analytical Workforce Management Scheduler to join our team. This role is critical to ensuring optimal staffing and schedule alignment across operations, while maintaining compliance with labor policies and internal standards.Responsibilities:Build and refine employee schedules using WFM tools such as NICE...

Description : About the Job : We are seeking a highly experienced and technically proficient Cloud Contact Center Lead & Architect to drive the design, implementation, and optimization of cutting-edge contact center solutions across our organization. This is a critical role for a seasoned professional with a deep background in leading cloud-based contact...

Job Summary We are seeking a dynamic and experienced Manager – Workforce Management (WFM) to lead and optimize workforce planning operations across our customer support or operations functions.The ideal candidate will have deep expertise in volume forecasting, capacity/resource planning, scheduling, real-time management (RTM), and reporting, along with...

If you have strong expertise in Genesys Cloud CX, Amazon Connect, and Nice CXOne, along with solid development skills in Java, , and React, we'd love to hear from youExperience: 12–15 YearsLocation: BangaloreWork Mode: WFONotice Period: Immediate to 15 DaysKey Responsibilities:Design and architect Cloud Contact Center solutions using Genesys / Amazon...

Role - WFM SchedulerWork Location - Bengaluru Develop, manage, and maintain comprehensive schedules. Structure set up to core scheduling activities. Please Call / Whatsapp @ / Required Candidate profilePlease Call / Whatsapp @ /

Job Title: Workforce Services Specialist Capacity PlanningLocation: BangalorePackage: 14 LPAExperience: 9+ YearsJoining date: 1st week of NovemberKey ResponsibilitiesDevelop and maintain comprehensive capacity plans aligning workload forecasts with staffing requirements.Analyze historical data, efficiency assumptions, and shrinkage to model capacity needs...

Job Title: Real-Time Analyst (RTA)Department:Workforce Management (WFM)Employment Type:Full-timeRole SummaryThe Real-Time Analyst (RTA) plays a critical role in ensuring operational efficiency and service delivery performance by actively monitoring, analyzing, and managing real-time activities across multiple queues. This role serves as the first line of...