WFM Capacity Planning Specialists and Contact Center Agent Scheduling

Must have Min 3 to 4yrs exp in WFM Scheduling and Capacity Planning from BPO.End to End Scheduling exo required from BPO Contact Center.Occupancy/ Headcount Calculations.Fluent in EnglishCall send CV

Build, maintain, update capacity planning files/models align forecasted demandAnalyze historical data call volumes AHT, shrinkage, attrition, productivity to project hiring plansWork closely finance, HR, ops to align workforce capacity budgets SLAs Required Candidate profileProvide proactive insights on staffing gaps, risks, recommendationsSupport long-term...

Role: WFM SpecialistMin 5+ Years of experience in WFM (Workforce Management) in BPO/ Contact Centre SettingsStrong understanding on Capacity Planning & ForecastingUK Shift5 Days WorkingLocation: BangaloreImmediate joiners preferredCallAnumeha: Priyanka: Send resume to

We are hiring for TOP MNC for Workforce Management- Capacity Planning & Forecasting.Please Note- Must have strong experience in Capacity Planning & Forecasting.Interview Mode- Face to Face on 4th Sep 25Location - BangaloreExperience Years9- 13 Years- 14LPA (Assistant Manager)- People Management experience- added advantageNotice Period - Immediate - 45 Days...

Job Title: Scheduler - Workforce Management (WFM)Department: WFMJob Summary:The Workforce Management Scheduler is responsible for optimizing staffing levels to meet service demands while ensuring compliance with company policies and regulations. This role involves analyzing claim volumes, forecasting and creating effective schedules for various teams to...

Summary:A WFM (Workforce Management) short-term forecasting role is primarily responsible for predicting near- future staffing needs by analyzing historical data and current trends, allowing a company to accurately schedule employees to meet anticipated stakeholder demand within a short time frame, usually focusing on daily or weekly timeframes; key...

Job DescriptionSenior Analyst/Team Lead - WFM Capacity PlanningWe are seeking a highly skilled Senior Analyst/Team Lead to lead our Workforce Management (WFM) Capacity Planning team. The ideal candidate will have experience in capacity planning, workforce management, and resource planning, with a strong understanding of scheduling, shrinkage, and AHT...

Individual contributor, client-facing role. End-to-end WFM scheduling & occupancy management. Headcount & FTE calculation, reporting, and analysis. Required Candidate profileStrong communication skills. WFM & scheduling expertise. Experience in occupancy metrics and workforce calculations. Call or Whatsapp @ / / /

Description : About the Job : We are seeking a highly experienced and technically proficient Cloud Contact Center Lead & Architect to drive the design, implementation, and optimization of cutting-edge contact center solutions across our organization. This is a critical role for a seasoned professional with a deep background in leading cloud-based contact...

Dear Applicants,We are hiring for WFM RTA Executive for Bangalore location work from office.Preferred someone can join in a week.Fresher's and non-relevant applicant experience kindly ignoreJob descriptionRTA is responsible for managing and ensuring that the service level agreements for various programs are met. Main Responsibilities: Manage the call volume,...