WFM Capacity Planning Specialist

Hiring: WFM Scheduler (3–6 Years Exp.) | Salary: ₹6.5–8 LPA | Contact Center Agent SchedulingLocation:[Specify if required]Experience:3–6 YearsCTC:₹6.5–8 LPAJob Description:We are hiring aWorkforce Management Schedulerresponsible foragent schedulingwithin a large-scale contact center. The role ensures optimized schedules, adherence, and staffing...

Role: WFM SpecialistMin 5+ Years of experience in WFM (Workforce Management) in BPO/ Contact Centre SettingsStrong understanding on Capacity Planning & ForecastingUK Shift5 Days WorkingLocation: BangaloreImmediate joiners preferredCallAnumeha: Priyanka: Send resume to

Job Summary We are seeking a dynamic and experienced Manager – Workforce Management (WFM) to lead and optimize workforce planning operations across our customer support or operations functions.The ideal candidate will have deep expertise in volume forecasting, capacity/resource planning, scheduling, real-time management (RTM), and reporting, along with...

Hiring WFM for the leading MNCLocation: Bangaloreexperience: 7-15 yearsShifts: UK ShiftExcellent communication skillsshould have relevant experience into Capacity planning, volume forecasting, IEX, Excel, Verint, Avaya CMS, Aspect

Create, validate, manage workforce forecasts across multiple channelApply statistical models forecasting methodologies data science knowledge is an added advantageAnalyze historical trends, call volumes, seasonality to predict workforce requirement Required Candidate profileCollaborate operations, scheduling, capacity teams to align forecasts with business...

Job Title: Workforce Services Specialist Capacity PlanningLocation: BangalorePackage: 14 LPAExperience: 9+ YearsJoining date: 1st week of NovemberKey ResponsibilitiesDevelop and maintain comprehensive capacity plans aligning workload forecasts with staffing requirements.Analyze historical data, efficiency assumptions, and shrinkage to model capacity needs...

Job Summary:We are seeking an experienced Legion Workforce Management (WFM) Solutions Architect to design, configure, and implement Legion WFM modules, ensuring seamless integration with enterprise systems. The ideal candidate will collaborate with stakeholders to translate business needs into technical solutions, review technical documentation, and support...

Summary:A WFM (Workforce Management) short-term forecasting role is primarily responsible for predicting near- future staffing needs by analyzing historical data and current trends, allowing a company to accurately schedule employees to meet anticipated stakeholder demand within a short time frame, usually focusing on daily or weekly timeframes; key...

Job DescriptionWho We Are:Saks Global is the largest multi-brand luxury retailer in the world, comprising Saks Fifth Avenue, Neiman Marcus, Bergdorf Goodman, Saks OFF 5TH, Last Call and Horchow. Its retail portfolio includes 70 full-line luxury locations, additional off-price locations and five distinct e-commerce experiences. With talented colleagues...

Job Title: Real-Time Analyst (RTA)Department:Workforce Management (WFM)Employment Type:Full-timeRole SummaryThe Real-Time Analyst (RTA) plays a critical role in ensuring operational efficiency and service delivery performance by actively monitoring, analyzing, and managing real-time activities across multiple queues. This role serves as the first line of...