WFM Capacity Planning Specialist

5 days ago


Bengaluru, Karnataka, India White Horse Manpower Consultancy Full time ₹ 9,00,000 - ₹ 12,00,000 per year

Build, maintain, update capacity planning files/models align forecasted demand

Analyze historical data call volumes AHT, shrinkage, attrition, productivity to project hiring plans

Work closely finance, HR, ops to align workforce capacity budgets SLAs

Required Candidate profile

Provide proactive insights on staffing gaps, risks, recommendations

Support long-term short-term workforce strategies through accurate modeling

Familiarity WFM tools NICE, Verint, Genesys, Aspect, etc

Perks and benefits

Perks and Benefits



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