
WFM Capacity Planning Specialist
4 days ago
Build, maintain, update capacity planning files/models align forecasted demand
Analyze historical data call volumes AHT, shrinkage, attrition, productivity to project hiring plans
Work closely finance, HR, ops to align workforce capacity budgets SLAs
Required Candidate profile
Provide proactive insights on staffing gaps, risks, recommendations
Support long-term short-term workforce strategies through accurate modeling
Familiarity WFM tools NICE, Verint, Genesys, Aspect, etc
Perks and benefits
Perks and Benefits
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Bengaluru, Karnataka, India White Horse Manpower Full time ₹ 8,00,000 - ₹ 16,50,000 per yearHiring: WFM Scheduler (3–6 Years Exp.) | Salary: ₹6.5–8 LPA | Contact Center Agent SchedulingLocation:[Specify if required]Experience:3–6 YearsCTC:₹6.5–8 LPAJob Description:We are hiring aWorkforce Management Schedulerresponsible foragent schedulingwithin a large-scale contact center. The role ensures optimized schedules, adherence, and staffing...
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Wfm Specialist
14 hours ago
Bengaluru, Karnataka, India Manning Consulting Full time ₹ 9,00,000 - ₹ 12,00,000 per yearRole: WFM SpecialistMin 5+ Years of experience in WFM (Workforce Management) in BPO/ Contact Centre SettingsStrong understanding on Capacity Planning & ForecastingUK Shift5 Days WorkingLocation: BangaloreImmediate joiners preferredCallAnumeha: Priyanka: Send resume to
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t/Team Lead
19 hours ago
Bengaluru, Karnataka, India Golden Opportunities Full time ₹ 9,00,000 - ₹ 12,00,000 per yearJob DescriptionSenior Analyst/Team Lead - WFM Capacity PlanningWe are seeking a highly skilled Senior Analyst/Team Lead to lead our Workforce Management (WFM) Capacity Planning team. The ideal candidate will have experience in capacity planning, workforce management, and resource planning, with a strong understanding of scheduling, shrinkage, and AHT...
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Workforce Management-Capacity Planning
18 hours ago
Bengaluru, Karnataka, India Inspiration Manpower Consultancy Full time ₹ 20,00,000 - ₹ 25,00,000 per yearWe are hiring for TOP MNC for Workforce Management- Capacity Planning & Forecasting.Please Note- Must have strong experience in Capacity Planning & Forecasting.Interview Mode- Face to Face on 4th Sep 25Location - BangaloreExperience Years9- 13 Years- 14LPA (Assistant Manager)- People Management experience- added advantageNotice Period - Immediate - 45 Days...
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WFM || Bangalore
1 week ago
Bengaluru, Karnataka, India Imaginators Try Going Beyond Full time ₹ 1,26,000 - ₹ 1,80,000 per yearHiring for a top BPM for WFM role || BangaloreWalkin Drive Capacity planning, forecasting, Data science, Machine learning, time series9-14 Exp - 14 LPA6-9 Exp - 9 LPAUK Shift Share your resume on or Whatsapp on
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Resource Planning
4 weeks ago
Bengaluru, Karnataka, India Aditi Consulting Full timeHi,We are hiring for Resource PlanningRole RequirementsThey need for candidates with both strong Workforce Management (WFM) experience and intermediate-to-advanced SQL skills, including data manipulation and analysis.Candidates should ideally have experience in forecasting, capacity planning, and handling large datasets; Python or other query languages are a...
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Resource Planning
4 weeks ago
Bengaluru, Karnataka, India Aditi Consulting Full timeHi, We are hiring for Resource Planning Role Requirements They need for candidates with both strong Workforce Management (WFM) experience and intermediate-to-advanced SQL skills, including data manipulation and analysis. Candidates should ideally have experience in forecasting, capacity planning, and handling large datasets; Python or other query languages...
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WFM Planning and Scheduling
17 hours ago
Bengaluru, Karnataka, India Turiyam Consultancy Full time ₹ 2,50,000 - ₹ 7,50,000 per yearIndividual contributor, client-facing role. End-to-end WFM scheduling & occupancy management. Headcount & FTE calculation, reporting, and analysis. Required Candidate profileStrong communication skills. WFM & scheduling expertise. Experience in occupancy metrics and workforce calculations. Call or Whatsapp @ / / /
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Supervisor WFM- Planning
4 weeks ago
Bengaluru, Karnataka, India Hiresquad Resources Full timeLeading BPO in Noida Hiring for Supervisor WFM- Planning & Scheduling Experience 3+ Years Role and Key Responsibilities: Understanding of Capacity Plan, scheduling and rostering. Skill-Based Scheduling for in-house agents Define agents according to skills and proficiencies Compares over/under staffing with total staffing hours. Measures...
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Capacity, Planning
3 weeks ago
Bengaluru, Karnataka, India BT Full timeWhy this job mattersThe Business Operations Manager drives capacity planning resource management and programme increment planning empowering demand capacity management ensuring alignment with strategy and BT Group objectives by way of the Medium Term Plan for specific capabilities in Data AI Core Engineering COEs Customer Facing Units The ideal...