WFM || Workforce Management || Uk Shift || Bangalore

Job Summary We are seeking a dynamic and experienced Manager – Workforce Management (WFM) to lead and optimize workforce planning operations across our customer support or operations functions.The ideal candidate will have deep expertise in volume forecasting, capacity/resource planning, scheduling, real-time management (RTM), and reporting, along with...

Workforce Management (Forecasting)Date – Location – Remote IndiaTiming - Shift Timings - US Time (9 hours shift between 7AM-7PM EST)Req ID A WFM (Workforce Management) short-term forecasting role is primarily responsible for predicting near- future staffing needs by analyzing historical data and current trends, allowing a company to accurately schedule...

Job Description Assistant Manager - WFM - 10 Yrs - Bangalore Discipline: Data Analytics/Business AnalyticsJob type: PermanentContact name: Ananya ShahiContact email: Job ref: 84311Published: about 6 hours agoSummary We are seeking a detail-oriented and analytical Assistant Manager Workforce Management (WFM) to join our team. The role is responsible for...

Description : We operate in the Contact Center, BPO and workforce-optimization sector delivering analytics-driven staffing and operational excellence for clients across BFSI, Telecom, e-commerce and shared services. This is an on-site role based in India focused on driving forecasting, scheduling and intraday operations to sustain target service levels. ...

Responsibilities:* Conduct real-time analysis, forecast demand, roster staff* Collaborate with stakeholders on workforce planning & capacity management* Develop & implement WFM strategies, policies & proceduresHealth insuranceProvident fund

Email your resume to or call/WhatsApp at Key skills and knowledge:Good knowledge of MS Office tools, SQL, PowerBiExcellent communication and interpersonal skills.Proficiency with computersWillingness to work in a 24*7 shift environmentDrive for self-learning and knowledge enhancementExposure to the leave management systemContact Centre Workforce Management...

WFM - RTA (Real Time Adherence)A WFM RTA (Workforce Management Real-Time Analyst) is responsible for actively monitoring and managing call volumes, agent availability, and workload distribution in real-time to ensure service level agreements are met. This is achieved primarily by adjustments to schedules and agent assignments as needed throughout the day...

Workforce ManagementA WFM (Workforce Management) supervisor is responsible for overseeing the workforce planning and scheduling within an organization, including tasks like forecasting staffing needs, creating employee schedules, monitoring real-time adherence, analyzing performance data, and ensuring compliance with labor laws, all while optimizing...

WFM - Capacity PlanningIn Workforce Management (WFM), long-term forecasting role focused on new business using stakeholder provided or proxy data to predict staffing needs over extended periods, often considering seasonal trends, market changes, and business strategies.Key responsibilities of a WFM long-term forecasting role:Analyzing historical...

Job Description WFM - Real Time Analyst Date: Sep 19, 2025 Location: Bangalore, KA, IN, 560100 Req ID: 32095 Work Mode: Remote India Workforce Management (Forecasting)Date: Location: Remote India Timing: Shift Timings - US Time (Shift timing 4.30pm-1.30am - IST / 7.30am - 4.30am - IST) Req ID: 32095 A WFM (Workforce Management) short-term...