Wfm Specialist

Hiring: WFM Scheduler (3–6 Years Exp.) | Salary: ₹6.5–8 LPA | Contact Center Agent SchedulingLocation:[Specify if required]Experience:3–6 YearsCTC:₹6.5–8 LPAJob Description:We are hiring aWorkforce Management Schedulerresponsible foragent schedulingwithin a large-scale contact center. The role ensures optimized schedules, adherence, and staffing...

Build, maintain, update capacity planning files/models align forecasted demandAnalyze historical data call volumes AHT, shrinkage, attrition, productivity to project hiring plansWork closely finance, HR, ops to align workforce capacity budgets SLAs Required Candidate profileProvide proactive insights on staffing gaps, risks, recommendationsSupport long-term...

1.Genesys Cloud CX | IVR, Call Flows, Bots, WFM, CRM, Omnichannel Integration 2.CX Specialist | Genesys Cloud, IVR, Bots, WFM, CRM & Omnichannel Solutions 3.Genesys Cloud CX Expert – IVR, Bots, CRM, WFM, Omnichannel Integration

Create, validate, manage workforce forecasts across multiple channelApply statistical models forecasting methodologies data science knowledge is an added advantageAnalyze historical trends, call volumes, seasonality to predict workforce requirement Required Candidate profileCollaborate operations, scheduling, capacity teams to align forecasts with business...

Company OverviewCelestia Crew Consultancy, A Delaplex Company. Celestia Crew Consultancy, an ISO 9001 and ISO 27001 certified subsidiary of DelaPlex Ltd., is a team of seasoned HCM industry specialists dedicated to guiding clients through Workforce Management (WFM) and HR transformation journeys. We specialise in UKG, Anaplan, Infor/Workbrain, Legion & Blue...

Description Functional:Recording Issues resolutions- L2 & L3. Patch updates & Upgrades. WFM Trouble shootingsArchiving issues, Speech analytics etc. Participate in P1/P2 escalation calls and provide customer timely updatesOpen tickets and manage escalations with OEM and/or other manufacturers if necessary Compliance with internal workflow and...

Job descriptionExperience - 15 yrsLocation - Bangalore, KarnatakaCompany OverviewCelestia Crew Consultancy, A Delaplex Company. Celestia Crew Consultancy, an ISO 9001 and ISO 27001 certified subsidiary of DelaPlex Ltd., is a team of seasoned HCM industry specialists dedicated to guiding clients through Workforce Management (WFM) and HR transformation...

Job Title: Channels Contact Center Automation SpecialistExperience: 7 to 13 YearsLocations: Bangalore / Pune / HyderabadJob Type: Full-time, Onsite/Hybrid (as per client requirement)Share CV to Company DescriptionEIL Global IT Solutions and Services Pvt Ltd is a dynamic IT service provider headquartered in Adelaide, Australia, with a strong presence across...

Job Title: Workforce Services Specialist Capacity PlanningLocation: BangalorePackage: 14 LPAExperience: 9+ YearsJoining date: 1st week of NovemberKey ResponsibilitiesDevelop and maintain comprehensive capacity plans aligning workload forecasts with staffing requirements.Analyze historical data, efficiency assumptions, and shrinkage to model capacity needs...

Job DescriptionJob Summary -Seeking a skilled UKG Pro WFM Specialist with a minimum of 6-8 years of experience in the timekeeping and absence module. The ideal candidate will have extensive experience in configuring pay rules, accruals, holiday setups, and other application configurations within UKG ProYears of experience needed-6-8 yearsTechnical SkillsMin...