Wfm Specialist

Hiring: WFM Scheduler (3–6 Years Exp.) | Salary: ₹6.5–8 LPA | Contact Center Agent SchedulingLocation:[Specify if required]Experience:3–6 YearsCTC:₹6.5–8 LPAJob Description:We are hiring aWorkforce Management Schedulerresponsible foragent schedulingwithin a large-scale contact center. The role ensures optimized schedules, adherence, and staffing...

Build, maintain, update capacity planning files/models align forecasted demandAnalyze historical data call volumes AHT, shrinkage, attrition, productivity to project hiring plansWork closely finance, HR, ops to align workforce capacity budgets SLAs Required Candidate profileProvide proactive insights on staffing gaps, risks, recommendationsSupport long-term...

1.Genesys Cloud CX | IVR, Call Flows, Bots, WFM, CRM, Omnichannel Integration 2.CX Specialist | Genesys Cloud, IVR, Bots, WFM, CRM & Omnichannel Solutions 3.Genesys Cloud CX Expert – IVR, Bots, CRM, WFM, Omnichannel Integration

Create, validate, manage workforce forecasts across multiple channelApply statistical models forecasting methodologies data science knowledge is an added advantageAnalyze historical trends, call volumes, seasonality to predict workforce requirement Required Candidate profileCollaborate operations, scheduling, capacity teams to align forecasts with business...

Job Title: Workforce Services Specialist Capacity PlanningLocation: BangalorePackage: 14 LPAExperience: 9+ YearsJoining date: 1st week of NovemberKey ResponsibilitiesDevelop and maintain comprehensive capacity plans aligning workload forecasts with staffing requirements.Analyze historical data, efficiency assumptions, and shrinkage to model capacity needs...

Technical Services Cross Technology Systems Integration Specialist Make an impact with NTT DATA Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it's a place...

5 Days WFO - 6 pm to 3 am IST shiftBoth side cabJob Description SummaryThis position is responsible for ensuring strategic goals are met through forecast and productivity modeling, capacity planning, collaboration, and effective communication, while maintaining reporting accuracy through investigative data analysis. This position is responsible for long...

Senior Technical Services Cross Technology Systems Integration Specialist / Technical Lead Make an impact with NTT DATA Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and...

5 Days WFO - 6 pm to 3 am IST shiftBoth side cabJob Description SummaryThis position is responsible for ensuring strategic goals are met through forecast and productivity modeling, capacity planning, collaboration, and effective communication, while maintaining reporting accuracy through investigative data analysis. This position is responsible for long...

Make an impact with NTT DATAJoin a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it's a place where you can grow, belong and thrive. Your day at NTT DATAThe Senior Cross...