CTI Engineer

What success looks like in this role:Automate routine maintenance and monitoring tasks for the Global Contact Center ACD.Develop and implement automation scripts and tools to manage and monitor Telecom infrastructure/Instances.Create and deploy automation workflows to manage audio/Video conferencing systems, including proactive health checks and...

WHO ARE WE?We are a bunch of super enthusiastic, passionate, and highly driven people, working to achieve a common goal We believe that work and the workplace should be joyful and always buzzing with energyCloudSEK,one of India's most trusted Cyber security product companies, is on a mission to build the world's fastest and most reliable AI technology that...

About the role : As a Senior Salesforce Engineer Service Cloud (Customer Support), you will play a critical role in designing, developing, and maintaining scalable Salesforce solutions that empower our customer support and contact center operations. Youll collaborate with cross-functional teams to deliver innovative solutions, integrate advanced...

As a Senior Software Engineer, you will be responsible for developing, testing, and maintaining software applications. You will work closely with other members of the software development team to ensure that software applications are functional, reliable, and meet user requirements.Key Responsibilities and DutiesDeveloping, testing, and maintaining software...

WHO ARE WE?We are a bunch of super enthusiastic, passionate, and highly driven people, working to achieve a common goal! We believe that work and the workplace should be joyful and always buzzing with energy!CloudSEK, one of India’s most trusted Cyber security product companies, is on a mission to build the world’s fastest and most reliable AI technology...

Uniphore is one of the largest B2B AI-native companies—decades-proven, built-for-scale and designed for the enterprise. The company drives business outcomes, across multiple industry verticals, and enables the largest global deployments.Uniphore infuses AI into every part of the enterprise that impacts the customer. We deliver the only multimodal...

Role PurposeThe Senior Engineer - Product Support will participate in all aspects of our L2 level Support activities. Working with the Regions/L1 engineers If required need to work with PH based on all time zones. Support activities like break fix, New requirements from customers, Any patch and new installations/upgrades.Need to have good collaborations with...

Level-L3Lead the development of threat hunting hypotheses using threat intelligence, MITRE ATT&CK, and kill chain modelsGuide the team in conducting hunts across SIEM, EDR/XDR, and network telemetry to uncover hidden threatsValidate and refine threat intelligence to ensure it is actionable and relevantTranslate hunting outcomes into detection logic and use...

Essential Functions:• Design, build, deploy and configure WFO platforms in multiple environments including global data centers, private hosted cloud and on premise locations• Consultative ability to extract business requirements from clients• Possess a strong command of WFO technologies, server components, desktop applications and telephony...

We are seeking a Senior/ Staff/ Principal Software Engineer with expertise in designing and coding scalable, high-performance distributed systems using Java and cloud technologies. The ideal candidate will have experience working in Contact Center, Call Center, IVR, Call Routing, Dialer Systems, or VoIP technologies and will contribute to building...