Jr Voice Network Engineer

17 hours ago

Bengaluru, Karnataka, India Unisys Full time ₹ 9,00,000 - ₹ 12,00,000 per year

What success looks like in this role:

  • Automate routine maintenance and monitoring tasks for the Global Contact Center ACD.
  • Develop and implement automation scripts and tools to manage and monitor Telecom infrastructure/Instances.
  • Create and deploy automation workflows to manage audio/Video conferencing systems, including proactive health checks and troubleshooting.
  • Automate the process of updating and maintaining video conferencing endpoints through centralized management systems.
  • Develop automated solutions for call recording and archiving processes to ensure compliance and efficiency.
  • Implement automation scripts to streamline CTI environment management and troubleshooting.
  • Automate the generation and distribution of regular reports to improve efficiency and accuracy.
  • Create and integrate automation solutions for emerging telephony technologies to facilitate seamless deployment and management.
  • Automate initial troubleshooting steps for user trouble tickets to reduce response times and improve service levels.
  • Develop automation scripts for testing and executing Cloud Contact Center Disaster Recovery plans to ensure reliability and efficiency.
  • Automate the configuration and provisioning of IP phones, IP softphones, and Video endpoints to streamline support processes.
  • Implement automated tracking and notification systems to manage vendor maintenance requests and activities efficiently.
  • Automate communication and ticketing processes with carriers to expedite problem resolution.

You will be successful in this role if you have:

  • Extensive experience in designing and implementing cloud-based contact center solutions.
  • Knowledge of cloud platforms, such as AWS, Azure, or Google Cloud IaaS and PaaS.
  • Strong understanding of networking, security, and infrastructure/cloud components.
  • Experience with cloud migration strategies and tools.
  • Demonstrates strong knowledge across a wide range of services and solutions.
  • Knowledge in emerging solutions, roadmap, and the business applications of technology.
  • At least one Microsoft, CISCO, Genesys or Cloud certification credential
  • Certifications like AWS Certified Solutions Architect, Azure Solutions Architect, or Google Cloud Certified Architect are desirable.

Core Competencies

  • Voice & Cloud Contact Center Technologies Support Service.
  • Cloud Contact Center as a Service Nice InContact, 8x8, RingCentral, Amazon Connect, Genesys Cloud, Five9.
  • On Premise/Cloud Contact Center Technologies Avaya, Cisco, Genesys
  • SIP, VOIP, IP Telephony & Unified Communications, IVR, CTI, Call Recording, WFM, Dialers.

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