Network Voice Admin

1 day ago

Bengaluru, Karnataka, India Wipro Full time ₹ 5,00,000 - ₹ 15,00,000 per year

Key Responsibilities:

  • Design, deploy, and maintain voice communication solutions using Cisco Control Hub and Webex Cloud.
  • Manage and optimize voice and collaboration platforms including Genesys cloud & On-Prem -based contact center solutions.
  • Working knowledge of Genesys on-prem which is installed on Windows platform, including IVR configuration and call flows.
  • Basic understanding of Windows server and Linux CLI interface.
  • Administer VoIP infrastructure to ensure high availability, security, and optimal performance.
  • Troubleshoot voice-related issues and provide advanced-level support for end users.
  • Collaborate with cross-functional teams to implement telephony-related projects and upgrades.
  • Maintain comprehensive documentation for system configurations, processes, and troubleshooting guides.
  • Evaluate emerging technologies to recommend improvements for enterprise communication strategies.

Required Skills & Qualifications:

  • Strong hands-on experience with Cisco Control Hub Cloudand Webex Cloud Services.
  • Working knowledge of Genesys Cloud (formerly PureCloud)platform, including IVR configuration and call flows.
  • Solid understanding of SIP, VoIP protocols, and real-time media troubleshooting.
  • Familiarity with network fundamentals such as QoS for voice, firewalls, and VPNs.
  • Proficiency in using diagnostic tools like packet captures and call analytics platforms.
  • Experience with enterprise telephony integrations (e.g., CRM, ticketing systems).

Preferred Qualifications:

  • Cisco certifications (e.g., CCNP Collaboration, Cisco Webex Certified).
  • Genesys certifications or prior experience in a high-volume call center environment.
  • Scripting or automation experience using Python or similar tools is a plus.

Mandatory Skills: Network Voice and Collabration Admin .

Experience: 1-3 Years .

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