WFM - Team Leader / Assistant Manager � Chennai - GO/JC/994/2025

1 week ago


Bengaluru, Karnataka, India Golden Opportunities Full time ₹ 15,00,000 - ₹ 25,00,000 per year

Job Description
Job Title � WFM - Team Leader / Assistant Manager � Chennai

Job Role & Responsibilities
5-9 Years experience in Develop and manage short- and long-term forecasts based on historical data and business trends.

Create and maintain agent schedules to meet SLA and productivity targets.

Monitor real-time performance and adjust staffing as needed.

Collaborate with Operations, QA, and Training teams to align workforce strategies.

Analyse shrinkage, occupancy, and adherence metrics to optimize efficiency.

Generate WFM reports and dashboards for leadership review.

Lead a team of WFM analysts and planners.

Strong analytical and Excel/Google Sheets skills.

Proficiency in WFM tools (e.g., NICE IEX, Verint, Genesys).

Experience in multi-channel support environments.

Excellent communication and stakeholder management.

Knowledge of Google Workspace tools.

Familiarity with AI-driven forecasting or scheduling tools.

Should be flexible with working in shifts including night shifts

Skills Required
RoleWFM - Team Leader / Assistant Manager � Chennai

Industry TypeITES/BPO/KPO

Functional Area

Required Education B Com

Employment TypeFull Time, Permanent

Key Skills

  • FORECASTING
  • REAL TIME ANALYSIS
  • SCHEDULING
  • WORKFORCE MANAGEMENT

Other Information

Job CodeGO/JC/994/2025

Recruiter NameMarilakshmi S


  • t/Team Lead

    1 week ago


    Bengaluru, Karnataka, India Golden Opportunities Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Job DescriptionSenior Analyst/Team Lead - WFM Capacity PlanningWe are seeking a highly skilled Senior Analyst/Team Lead to lead our Workforce Management (WFM) Capacity Planning team. The ideal candidate will have experience in capacity planning, workforce management, and resource planning, with a strong understanding of scheduling, shrinkage, and AHT...


  • Bengaluru, Karnataka, India Golden Opportunities Full time ₹ 20,00,000 - ₹ 25,00,000 per year

    Job DescriptionJob title:Senior Associate/Team lead/ Assistant Manager-Automation Tester-Chennai/MumbaiJob Location:Chennai & MumbaiCandidate Specification & Job DescriptionCandidate should have 2+ years of experience as Automation TestingStrong Java knowledge, ability to write code/functions for complex test scenarios, integration points and supporting...


  • Bengaluru, Karnataka, India Golden Opportunities Full time ₹ 15,00,000 - ₹ 25,00,000 per year

    Job DescriptionAct as the?lead lawyer?for commercial legal matters within a vertical or business segment.Serve as a?trusted advisor?in complex high-stakes negotiations with global clients-primarily in Switzerland Germany and other major Continental European markets.Own end to end deal support-from proactive structuring and RFP/bid review through negotiation...


  • Bengaluru, Karnataka, India Golden Opportunities Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Job DescriptionJob title: Account ExecutiveLocation � ChennaiKey skills:Bookkeeping End to End AccountingQualification �4 years of experience in Bookkeeping & End-to-End Accounts.Job OverviewWe are seeking a detail-oriented and proactive Accountant to join our finance team. The ideal candidate will have strong organizational and analytical skills to...


  • Bengaluru, Karnataka, India Golden Opportunities Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Job DescriptionHas experience in Intune Windows and Mobility, Intune macOS Intune AdministratorExpert in Mobile device management on both BYOD and Company OwnedApplication management controls and configurationsExpert in windows and macOS device management using IntuneSkills RequiredRoleIntune AdministratorIndustry TypeIT/ Computers - SoftwareFunctional...

  • Project Manager

    1 week ago


    Bengaluru, Karnataka, India Golden Opportunities Full time ₹ 15,00,000 - ₹ 25,00,000 per year

    Job DescriptionCurrent experience in project management tools like Jira, Asana and Airtable (essential).Proven experience managing end-to-end project execution, including planning, task management, and stakeholder coordination.Experience working with cross-functional design and development teams on web-based projects, with a solid understanding of front-end...


  • Bengaluru, Karnataka, India Golden Opportunities Full time ₹ 15,00,000 - ₹ 25,00,000 per year

    Job DescriptionAssistant Manager/ Manager - FPNA - BangaloreWe are seeking an experienced Assistant Manager and Manager to join our team in Bangalore. The ideal candidate will have a strong background in financial analysis, budgeting, and forecasting. This is a challenging role that requires a high level of expertise in financial modeling, variance analysis,...

  • Transfer Pricing

    1 week ago


    Bengaluru, Karnataka, India Golden Opportunities Full time ₹ 15,00,000 - ₹ 25,00,000 per year

    Job DescriptionJob Title: Transfer Pricing - Lead/Assistant ManagerLocation: BangaloreCandidate Roles & ResponsibilitiesCandidate with minimum 6+ Years of Relevant Experience into Transfer Pricing.Responsible for preparation of Transfer Pricing Documentation Country to country for complex entities and review team members� work.Prepare and review the...

  • Creative Operations

    5 days ago


    Bengaluru, Karnataka, India Golden Opportunities Full time ₹ 15,00,000 - ₹ 25,00,000 per year

    Job DescriptionSupport system utilization and stability through active governance, functionality improvements and streamlining, and user engagement including through reporting and system/process optimization, training and troubleshooting.Provide technical subject matter expertise and business process knowledge to team members in Workfront�from creatives to...

  • Database Analyst

    6 days ago


    Bengaluru, Karnataka, India Golden Opportunities Full time ₹ 2,00,000 - ₹ 6,00,000 per year

    Job DescriptionCreate test directories for RBU's/EBU'sTriage and prep demand requests for team membersMonitors and provides status updates to managers for all inflight and pending projectsPerforms mapping of customer to codesProduce Ongoing compendium maintenance files for strategic customers or vendorsFluent in medical terminologyFamiliar with major LIS and...