t/Team Lead
3 days ago
Job Description
Senior Analyst/Team Lead - WFM Capacity Planning
We are seeking a highly skilled Senior Analyst/Team Lead to lead our Workforce Management (WFM) Capacity Planning team. The ideal candidate will have experience in capacity planning, workforce management, and resource planning, with a strong understanding of scheduling, shrinkage, and AHT (Average Handling Time) management.
Location
Bangalore, India
Responsibilities
- Develop and implement capacity planning models to optimize workforce utilization and improve efficiency
- Lead the WFM Capacity Planning team to achieve business objectives and improve customer satisfaction
- Collaborate with stakeholders to gather requirements and provide data-driven insights to inform business decisions
- Design and implement scheduling strategies to minimize shrinkage and maximize productivity
- Develop and maintain relationships with key stakeholders, including operations, sales, and customer service teams
- Stay up-to-date with industry trends and best practices in WFM capacity planning and resource planning
- Mentor and coach team members to improve their skills and knowledge in WFM capacity planning and resource planning
Requirements
- 6-14 years of experience in WFM capacity planning, workforce management, and resource planning
- Strong understanding of capacity planning, scheduling, shrinkage, and AHT management
- Experience with Genesys, NICE IEX, or other WFM software
- Excellent analytical and problem-solving skills
- Strong communication and interpersonal skills
- Ability to lead and motivate a team to achieve business objectives
- Bachelor's degree in a relevant field, such as business, operations, or computer science
Skills Required
RoleSr.Analyst/Team Lead - WFM Capacity Planning
Industry TypeITES/BPO/KPO
Functional AreaITES/BPO/Customer Service
Required Education Graduation
Employment TypeFull Time, Permanent
Key Skills
- AHT
- CAPACITY MODELS
- CAPACITY PLANNING
- GENEYS
- NICE IEX
- RESOURCE PLANNING
- SCHEDULING
- SHRINKAGE
- WORKFORCE MANAGEMENT
Other Information
Job CodeGO/JC/942/2025
Recruiter NameSubashini
-
Security testing Lead
4 days ago
Bengaluru, Karnataka, India L&T Finance Full time ₹ 15,00,000 - ₹ 25,00,000 per yearCompany DescriptionL&T Finance is one of the leading NBFCs offering a range of loans across Rural, Housing, Two-Wheeler, and Personal & Business (SME). The company is promoted by Larsen and Toubro Ltd. (L&T), one of the largest conglomerates in India. L&T Finance is publicly listed on both the BSE and NSE exchanges in India and complies with NBFC-CIC...
-
Team Lead
3 days ago
Bengaluru, Karnataka, India AADYAH Full time ₹ 8,33,333 - ₹ 25,00,000 per yearRoles and ResponsibilitiesLead a team of mechanical engineers to design, develop, and implement projects.Conduct design calculations, material selection, and GD&T (Geometric Dimensioning & Tolerancing) for machine designs.Collaborate with cross-functional teams to ensure effective communication and project delivery.Develop creative solutions to complex...
-
Lead Financial Analysis
7 days ago
Bengaluru, Karnataka, India AT&T Full time ₹ 12,00,000 - ₹ 36,00,000 per yearJob Description:Overall Purpose: Conduct comprehensive financial analysis, ensuring accurate forecasting, strategic planning, and data-driven recommendations to achieve and optimize organizational financial objectives.Key Roles and Responsibilities: Typical tasks may include, but are not limited to, the following:• Strategic Financial Planning and...
-
Team Lead
2 weeks ago
Bengaluru, Karnataka, India Paytm Full time ₹ 15,00,000 - ₹ 25,00,000 per yearJob Summary:We are seeking a detail-oriented and process-driven Team Lead / Sr. Executive Backend (Mutual Funds) to manage and oversee backend operations in our Mutual Funds vertical. The role involves handling transaction processing, reconciliations, reporting, and coordination with R&T agents and AMCs to ensure smooth functioning of day-to-day...
-
Lead Assistant Manager
18 hours ago
Bengaluru, Karnataka, India EXL Talent Acquisition Team Full timeProcessing of all kind of AP invoices received from the client Experience on Payment processing Knowledge on MS office and reporting T&E process experience Month-end responsibilities include ensuring that all invoices are processed by month-end Recognize and escalate urgent/sensitive issues to Manager Ensure SLA target are achieved Vendor Query Resolution...
-
Analyst - T&E
3 days ago
Bengaluru, Karnataka, India Booking Holdings Full time ₹ 6,00,000 - ₹ 12,00,000 per yearJob Summary:We are seeking a detail-oriented T&E Analyst to manage and support the organizations travel and expense processes. The role involves reviewing expense claims, ensuring compliance with company travel policies, reconciling travel accounts, and providing support to employees for expense-related queries. The ideal candidate should have strong...
-
Lead Data/AI Engineering
6 days ago
Bengaluru, Karnataka, India AT&T Full time ₹ 20,00,000 - ₹ 25,00,000 per yearJob Description:This position requires frequent collaboration with developers, architects, data product owners, and source system teams. The ideal candidate is a versatile professional with deep expertise spanning data engineering, software architecture, data analysis, visualization, BI tools, relational databases, and data warehouse architecture across...
-
Team Lead
3 days ago
Bengaluru, Karnataka, India In4velocity Full time ₹ 15,00,000 - ₹ 25,00,000 per yearKey Qualifications:Bachelor's/Masters Degree in TechnologyExperience:8 - 10 years of prior experience which includes 3+ years of Team Lead experience requiredWhat you will be doing:Working on Microsoft SQL Server 2012 and above server-side development.Designing the schema that can be usable across multiple customers.Design and developing T-SQL (Transact SQL)...
-
Team Lead
2 weeks ago
Bengaluru, Karnataka, India Harita Techserv Full time ₹ 8,00,000 - ₹ 12,00,000 per yearRole & responsibilitiesGood knowledge in Casting mustGood to have surfacingShould have worked on engine component designShd know to do gear calculationStack up calculationGD&TManufacturing knowledge mandatoryIf anyone interested do share your cv
-
Executive - T Specialists Sales
7 days ago
Bengaluru, Karnataka, India Otis Elevator Co. Full time ₹ 5,00,000 - ₹ 15,00,000 per yearDate Posted: Country:IndiaLocation:No: 27, MK Towers, Langford Raod, Shanthi Nagar, Bangalore , IndiaJob Description: Executive Service Sales (T Sales)Location : BnagaloreExp - Service - T SalesKey PurposeResponsible for Growth in T- Business by-Developing marketing strategiesMarket potential studyConducting market research; generating product requirements...