WFM Genesys Developer

Job Summary We are seeking a dynamic and experienced Manager – Workforce Management (WFM) to lead and optimize workforce planning operations across our customer support or operations functions.The ideal candidate will have deep expertise in volume forecasting, capacity/resource planning, scheduling, real-time management (RTM), and reporting, along with...

Description : - Key skills - Javascript Node.Js, PythonC#Rest Api Integration genesys - Experience - 5to10 - Job location - BengaluruJob description :Role & responsibilities : - Designed & built call flows using Architect - End-to-end development , build , deploy , test , support - API Experience in REST API / backend integrations,...

Create, validate, manage workforce forecasts across multiple channelApply statistical models forecasting methodologies data science knowledge is an added advantageAnalyze historical trends, call volumes, seasonality to predict workforce requirement Required Candidate profileCollaborate operations, scheduling, capacity teams to align forecasts with business...

Exp Req: 5 to 12 years of experience.Job Locations: Bangalore, Hyderabad, Chennai, Delhi.Key Skills: * Realtime & Historical reporting analytics* IVR Bots, Chatbots, Speech analytics, Workforce Management* Experience with CRM integrations such as Salesforce, SAP* Agent scripts* Good analytical and communication skills.Project Overview: We are seeking a...

Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty, workforce...

Exp: 5+ yearsJob Location: Chennai / BangaloeWorking from Office is mandatory.Key Skills/Traits To AssociateiWD experience is mandatory .Genesys PureEngage Platform Knowledge:Possessing a comprehensive understanding of the Genesys PureEngage platform architecture, including its various components, functionalities, and capabilities. This encompasses...

KPMG Global Services (KGS) is currently seeking an WFM Consultant for the Human Capital Advisory (HCA) practice.Job Summary: We are in search of a Consultant focused on Workforce Management to join our Human Capital Advisory team. This is a great opportunity for those looking to step up in their career within a leading global professional services...

Contact Center - GENESYS CLOUDPrimary Location: Noida / Chennai / Bengaluru / Hyderabad / PuneExperience: 14+ yearsPosition Overview (Job Summary):The Genesys Developer will work with cross-functional teams to implement, customize, and support Genesys applications and platforms. This includes managing the full development lifecycle—requirements gathering,...

Role - WFM SchedulerWork Location - Bengaluru Develop, manage, and maintain comprehensive schedules. Structure set up to core scheduling activities. Please Call / Whatsapp @ / Required Candidate profilePlease Call / Whatsapp @ /

DescriptionKPMG Global Services (KGS) is currently seeking an WFM Consultant for the Human Capital Advisory (HCA) practice.Job Summary: We are in search of a Consultant focused on Workforce Management to join our Human Capital Advisory team. This is a great opportunity for those looking to step up in their career within a leading global professional...