WFM Genesys Developer

Position: WFM Genesys DeveloperExperience: 5+ YearsWork Location: Bangalore/ChennaiNotice Period: Immediate to 45 Days.Job Description:Genesys PureEngage Platform Knowledge.GRAT (Genesys Rules Authoring Tool)Intelligent Workload DistributionOmnichannel/Digital ChannelsWorkflow Design & Optimization

Job Summary We are seeking a dynamic and experienced Manager – Workforce Management (WFM) to lead and optimize workforce planning operations across our customer support or operations functions.The ideal candidate will have deep expertise in volume forecasting, capacity/resource planning, scheduling, real-time management (RTM), and reporting, along with...

Create, validate, manage workforce forecasts across multiple channelApply statistical models forecasting methodologies data science knowledge is an added advantageAnalyze historical trends, call volumes, seasonality to predict workforce requirement Required Candidate profileCollaborate operations, scheduling, capacity teams to align forecasts with business...

Exp Req: 5 to 12 years of experience.Job Locations: Bangalore, Hyderabad, Chennai, Delhi.Key Skills: * Realtime & Historical reporting analytics* IVR Bots, Chatbots, Speech analytics, Workforce Management* Experience with CRM integrations such as Salesforce, SAP* Agent scripts* Good analytical and communication skills.Project Overview: We are seeking a...

Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty, workforce...

Exp: 5+ yearsJob Location: Chennai / BangaloeWorking from Office is mandatory.Key Skills/Traits To AssociateiWD experience is mandatory .Genesys PureEngage Platform Knowledge:Possessing a comprehensive understanding of the Genesys PureEngage platform architecture, including its various components, functionalities, and capabilities. This encompasses...

Contact Center - GENESYS CLOUDPrimary Location: Noida / Chennai / Bengaluru / Hyderabad / PuneExperience: 14+ yearsPosition Overview (Job Summary):The Genesys Developer will work with cross-functional teams to implement, customize, and support Genesys applications and platforms. This includes managing the full development lifecycle—requirements gathering,...

Role - WFM SchedulerWork Location - Bengaluru Develop, manage, and maintain comprehensive schedules. Structure set up to core scheduling activities. Please Call / Whatsapp @ / Required Candidate profilePlease Call / Whatsapp @ /

Project Role : Application DeveloperProject Role Description : Design, build and configure applications to meet business process and application requirements.Must have skills : Genesys Cloud CXGood to have skills : NAMinimum 2 year(s) of experience is requiredEducational Qualification : 15 years full time educationSummary:As an Application Developer, you...

Job DescriptionWho We Are:Saks Global is the largest multi-brand luxury retailer in the world, comprising Saks Fifth Avenue, Neiman Marcus, Bergdorf Goodman, Saks OFF 5TH, Last Call and Horchow. Its retail portfolio includes 70 full-line luxury locations, additional off-price locations and five distinct e-commerce experiences. With talented colleagues...