Genesys Cloud Developer

3 weeks ago

Bengaluru Karnataka India, Karnataka Tata Consultancy Services Full time

Exp Req: 5 to 12 years of experience.


Job Locations: Bangalore, Hyderabad, Chennai, Delhi.


Key Skills:

* Realtime & Historical reporting analytics

* IVR Bots, Chatbots, Speech analytics, Workforce Management

* Experience with CRM integrations such as Salesforce, SAP

* Agent scripts

* Good analytical and communication skills.



Project Overview: We are seeking a skilled and experienced Genesys Cloud Developer to join our dynamic team. The ideal candidate will have a strong background in developing and implementing Genesys Cloud solutions, with a focus on creating efficient, scalable, and user-friendly applications. This role requires a deep understanding of contact center technologies and the ability to work collaboratively with cross-functional teams to deliver high-quality solutions.

Role Scope / Deliverables: • Design, develop, and implement Genesys Cloud solutions to meet business requirements.

• Customize and configure Genesys Cloud applications, including routing, IVR, and workforce management.

• Integrate Genesys Cloud with other systems and platforms as needed.

• Collaborate with stakeholders to gather and analyze requirements, providing technical expertise and recommendations.

• Perform testing and debugging of Genesys Cloud applications to ensure optimal performance and functionality.

• Provide ongoing support and maintenance for existing Genesys Cloud applications.

• Stay up to date with the latest Genesys Cloud features, updates, and best practices.

• Document technical specifications, configurations, and procedures.

• Develop and maintain comprehensive test plans and scripts to ensure system reliability and performance.

• Monitor system performance and troubleshoot issues to ensure minimal downtime and optimal user experience.

• Lead and participate in code reviews to maintain high standards of code quality and performance.

• Mentor and provide guidance to junior developers, fostering a culture of continuous learning and improvement.

• Collaborate with the IT and network teams to ensure seamless integration and deployment of Genesys Cloud solutions.

• Create and maintain user guides, training materials, and knowledge base articles for end-users and support staff.

• Participate in disaster recovery planning and testing to ensure business continuity.

• Conduct regular system audits and implement necessary changes to enhance security and compliance.

• Engage with vendors and third-party service providers to resolve technical issues and optimize system performance.

• Analyze and report on system metrics and user feedback to identify areas for improvement and innovation.

• Manage and prioritize multiple projects and tasks, ensuring timely delivery and alignment with business objectives

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