Lead Analyst, SOX Compliance

Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty, workforce engagement, efficiency and operational improvements.

We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together.

Lead Analyst, SOX Compliance
(Corporate Governance, Risk & Compliance)

Job Summary
The Lead Analyst, SOX Compliance, plays a critical role in executing the company's Sarbanes-Oxley (SOX) program. Partnering with Finance, IT, Internal Audit, and external auditors, this role ensures Internal Controls over Financial Reporting (ICFR) are well-designed, effectively implemented, and continuously improved. The position drives operational excellence, delivers clear and timely reporting to management and the Audit Committee, and fosters a culture of compliance and accountability. The Lead Analyst reports to the Director of SOX Governance, Risk & Compliance.

Key Responsibilities

• Manage the annual SOX compliance plan, including risk assessment, scoping, and the master testing calendar.

• Lead walkthroughs with process owners and maintain updated process documentation, narratives, and risk-control matrices.

• Perform and review testing of manual, automated, IT general, and entity-level controls; ensure all documentation meets PCAOB standards.

• Assess and track control deficiencies, perform root-cause analysis, and partner with control owners on timely remediation.

• Develop dashboards and reports to communicate testing results, remediation status, and key trends to senior stakeholders and the Audit Committee.

• Administer and enhance the enterprise GRC platform (e.g., Workiva, OneTrust) for workflow, evidence management, and continuous monitoring.

• Coordinate external audit requests, align testing strategies, and minimize business disruption through effective planning.

• Advise control owners on control design, segregation-of-duties, and automation opportunities such as RPA and analytics.

• Maintain a unified control framework that aligns SOX controls with COSO, COBIT, and other compliance standards.

• Provide SOX training and promote a culture of continuous improvement across finance, IT, and business operations.

• Support SOX assessments for M&A integrations, new system implementations, and significant organizational changes.

• Mentor and review the work of junior team members and co-sourced partners to ensure consistent quality and compliance.

Qualifications

• Bachelor's degree in Accounting, Finance, Information Systems, or a related field; Master's degree preferred.

• 7+ years of combined experience in SOX, internal audit, or Big 4 advisory, including hands-on exposure to ITGCs and automated controls.

• Professional certifications such as CPA, CIA, or CISA strongly preferred.

• Strong knowledge of the COSO framework, PCAOB requirements, and leading ERP or cloud platforms such as Workday, Salesforce, or Zuora.

• Proficiency with GRC and ICFR tools (e.g., Workiva, OneTrust) and data analytics platforms such as Power BI, Tableau, or SQL.

• Proven ability to analyze complex processes, manage multiple priorities, and deliver high-quality results under deadlines.

• Excellent communication skills, with the ability to present technical control concepts to finance and non-technical audiences.

• Demonstrated leadership, stakeholder management, and mentoring abilities with a strong ethical mindset.

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About Genesys:

Genesys empowers more than 8,000 organizations worldwide to create the best customer and employee experiences. With agentic AI at its core, Genesys Cloud is the AI-Powered Experience Orchestration platform that connects people, systems, data and AI across the enterprise. As a result, organizations can drive customer loyalty, growth and retention while increasing operational efficiency and teamwork across human and AI workforces. To learn more, visit 

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