Genesys Technical Consultant
1 day ago
Description :
Key Responsibilities :
- Configure IVR, call routing, and interaction flows using Genesys Architect.
- Integrate Genesys with third-party systems via APIs and connectors.
- Collaborate with clients to gather requirements and deliver tailored solutions.
- Provide technical support and troubleshooting for Genesys platforms.
- Assist in pre-sales activities including demos and solution design.
- Work with cross-functional teams to ensure seamless delivery.
- Document configurations, processes, and provide training to client teams.
Required Skills & Qualifications :
- Experience with Genesys platforms (Cloud or Engage).
- Strong knowledge of contact center operations and technologies.
- Experience with IVR design, call routing, and scripting.
- Proficiency in REST APIs and system integrations.
- Excellent communication and stakeholder management skills.
- Ability to work independently and manage multiple projects.
Preferred Qualifications :
- Genesys certifications (e.g., Genesys Cloud Certified Professional).
- Experience with CRM integrations (e.g., Salesforce, MS Dynamics).
- Familiarity with cloud platforms (AWS, Azure).
- Knowledge of DevOps and CI/CD practices.
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